If you have any questions during your course, just hover over a help icon and send us your question. You can also get extra help from our expert trainers. If you have any questions that are not addressed in the following frequently asked questions, please let us know by emailing us at: sales@webucator.com.

What kind of computer setup must I have to take a Self-paced Course?

Full setup instructions and technical requirements are provided after accessing each course. The following are the minimum system requirements necessary. All of these items can be downloaded for free:

  • A Web browser. Internet Explorer 7 or later, Firefox 3 or later, Chrome 5 or later, or Safari 3 or later. We highly recommend using either Firefox or Chrome.
  • Most courses require any text or HTML editor. Suggested editors for each platform :
  • For our courses that require server technologies, we recommend you that you install one of the following:
    • Adobe® ColdFusion®
    • Classic ASP(requires Windows® and IIS)
    • PHP
  • Additionally, for some courses you will need to install one of the following databases:
    • Microsoft Access
    • Microsoft SQL Server Express
    • MySQL
    • Oracle

What Internet connection speed is recommended for these courses?

All courses require a high-speed broadband connection to play the presentation videos.

What happens if I forget my password?

Click on the Forgot My Password link under the Login form.

I'd like to report an error in one of the courses. Who should I contact?

Please hover over the activty question mark and choose the "Report a Problem" link.

How long do I have access to the course?

You can access the course for up to 12-months (1 year) after starting the first activity.

How can I get instructor support?

For groups of 25 or more, choose the plus or premium option when registering.

Does this course include virtual lab machines?

Some of our courses required you to set up a local development environment on your own computer, and some of our courses include a subscription to an online virtual lab environment. The virtual lab environment is currently used for qualified subscriptions on our SharePoint courses. Once you start working on your labs in our virtual lab environment, you need to log in at least once a week to maintain any changes you have made to the environment. After a week of inactivity, all changes and files are removed and the environment is reset to the original state.

What is the difference between the Basic, Plus and Premium Options?

  • Basic: Access to all course content, including presentations, readings, exercises, and quizzes.
  • Plus: The same course with private support from an expert instructor. For groups of 25 or more.
  • Premium: The same course with email and live, one-on-one support from a live instructor. For groups of 25 or more.