MOC 20688 - Supporting Windows 8.1

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Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. This training class is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, five day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.

This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.

  1. Learn to describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
  2. Learn to troubleshoot startup issues and operating system services on a Windows 8.1 system.
  3. Learn to resolve issues related to hardware devices and device drivers.
  4. Learn to troubleshoot computers remotely.
  5. Learn to troubleshoot issues related to network connectivity.
  6. Learn to troubleshoot client configuration failures and GPO application issues.
  7. Learn to troubleshoot issues related to user settings.
  8. Learn to troubleshoot remote connectivity issues.
  9. Learn to resolve issues related to accessing resources from computers that are domain-joined.
  10. Learn to resolve issues related to accessing resources from computers that are not domain-joined.
  11. Learn to troubleshoot issues related to application installation and operation.
  12. Learn to maintain Windows 8.1 following deployment.
  13. Learn to design and implement extranet connectivity for Windows 8.
  14. Learn to recover a computer running Windows 8.1.
  1. Implementing a Troubleshooting Methodology
    1. Overview of Windows 8.1
    2. Overview of Troubleshooting Steps
    3. Lab: Troubleshooting Windows 8.1
      1. Developing a Plan of Action
  2. Troubleshooting Startup Issues
    1. Overview of the Windows 8.1 Startup Recovery Environment
    2. Troubleshooting Startup Settings
    3. Troubleshooting Operating System Services Issues
    4. Recovering BitLocker-Protected Drives
    5. Lab: Troubleshooting Startup Issues
      1. Resolving a Startup problem (1)
      2. Resolving a Startup Problem (2)
    6. Lab: Recovering BitLocker-Encrypted Drives
      1. Recovering a BitLocker-Encrypted Drive
      2. Creating a New BitLocker Password
  3. Troubleshooting Hardware and Device Drivers
    1. Overview of Hardware Troubleshooting
    2. Troubleshooting Physical Failures
    3. Troubleshooting Device Driver Failures
    4. Monitoring Reliability
    5. Configuring the Registry
    6. Lab: Troubleshooting Hardware and Device Drivers
      1. Resolving Hardware Issues
      2. Configuring Group Policy Settings to Control Device Installation
  4. Troubleshooting Remote Computers
    1. Using Remote Desktop
    2. Using Remote Assistance
    3. Remoting with Windows PowerShell
    4. Lab: Troubleshooting Remote Computers
      1. Using Remote Desktop
      2. Using Remote Assistance
      3. Using Windows PowerShell Remoting
  5. Resolving Network Connectivity Issues
    1. Determining Network Settings
    2. Troubleshooting Network Connectivity Issues
    3. Lab: Resolving Network Connectivity Issues
      1. Resolving a Network Problem (1)
      2. Resolving a Network Problem (2)
      3. Troubleshooting a Wireless Network
  6. Troubleshooting Group Policy
    1. Overview of Group Policy Application
    2. Resolving Client Configuration Failures and GPO Application Issues
    3. Lab: Troubleshooting Group Policy
      1. Resolving Group Policy Application (1)
      2. Resolving Group Policy Application (2)
  7. Troubleshooting User Settings
    1. Troubleshooting Sign-in Issues
    2. Troubleshooting the Application of User Settings
    3. Lab: Troubleshooting Sign-in Problems
      1. Resolving Sign-in Problem (1)
      2. Resolving Sign-in Problem (2)
    4. Lab: Troubleshooting the Application of User Settings
      1. Resolving Folder Redirection Problem (1)
  8. Configuring and Troubleshooting Remote Connectivity
    1. Troubleshooting VPN Connectivity Issues
    2. Troubleshooting NAP Issues
    3. Troubleshooting DirectAccess
    4. Lab: Configuring Network Access Protection Client Settings
      1. Configuring and Verifying NAP Client Connectivity
    5. Lab: Configuring and Testing DirectAccess
      1. Configuring DirectAccess Client-Side Settings
  9. Troubleshooting Resource Access within a Domain
    1. Troubleshooting File Access Issues
    2. Troubleshooting File Permissions Issues
    3. Troubleshooting Printer Access Issues
    4. Lab: Troubleshooting Resource Access within a Domain
      1. Resolving a Logon Script Problem
      2. Resolving a File Permissions Issue
  10. Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
    1. Configuring Workplace Join
    2. Configuring and Troubleshooting Work Folders
    3. Configuring and Troubleshooting OneDrive Access
    4. Lab: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
      1. Troubleshooting Workplace Join
      2. Troubleshooting Work Folders
      3. Troubleshooting OneDrive for Business
      4. Implementing Work Folders
  11. Troubleshooting Applications
    1. Troubleshooting Desktop App Installation Issues
    2. Troubleshooting Desktop Apps
    3. Managing Windows Store Apps
    4. Troubleshooting Internet Explorer
    5. Implementing Client Hyper-V
    6. Lab: Troubleshooting Desktop Apps
      1. Troubleshooting AppLocker Policy Application
    7. Lab: Troubleshooting Windows Internet Explorer
      1. Resolving a Windows Internet Explorer Issue
  12. Maintaining Windows 8.1
    1. Managing Windows Activation
    2. Monitoring and Configuring Performance Options in Windows 8.1
    3. Protecting Windows 8.1 from Malware and Viruses
    4. Applying Application and Windows Updates
    5. Lab: Maintaining Windows 8.1
      1. Troubleshooting a Performance Problem
  13. Recovering Windows 8.1
    1. File Recovery in Windows 8.1
    2. Recovery Options in Windows 8.1
    3. Lab: Troubleshooting a Windows 8.1 Computer (1)
      1. Recovering Files in Windows 8.1
    4. Lab: Troubleshooting a Windows 8.1 Computer (2)
      1. Recovering a Windows 8.1 Computer
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Class Prerequisites

Experience in the following is required for this Windows class:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management.
  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS).
  • Windows Server 2008 R2 or Windows Server 2012 fundamentals.
  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8.
  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system.
  • Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals .
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