MOC 10997 - Office 365 Administration and Troubleshooting

This Office 365 Administration and Troubleshooting training class targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.

  Microsoft Certified Partner

Webucator is a Microsoft Certified Partner for Learning Solutions (CPLS). This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).

Goals
  1. Learn to describe Office 365 services.
  2. Learn to administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
  3. Learn to administer and troubleshoot directory synchronization and directory objects.
  4. Learn to administer and troubleshoot Skype for Business.
  5. Learn to administer and troubleshoot SharePoint Online.
  6. Learn to administer and troubleshoot Office 365 ProPlus.
  7. Learn to administer and troubleshoot compliance and security in Office 365.
Outline
  1. Office 365 services overview
    1. Overview of Office 365 services
    2. Office 365 licensing overview
    3. Office 365 tenant configuration
    4. Office 365 clients
    5. Lab: Office 365 services overview
      1. Setting up Office 365 lab environment
      2. Office 365 Domain Name System (DNS) management
      3. Office 365 service configuration
  2. Office 365 administration, tools, and techniques
    1. Managing Office 365 with administrative portals
    2. Managing Office 365 with Windows PowerShell
    3. Managing administrative access in Office 365
    4. Troubleshooting administration in Office 365
    5. Lab: Administering Office 365
      1. Using administrative portals
      2. Administering Office 365 with Windows PowerShell
      3. Configuring delegated administrators
      4. Troubleshooting administrative access in Office 365
  3. Administering and troubleshooting directory synchronization and directory objects
    1. Directory synchronization and federation overview
    2. Azure AD Connect management
    3. Managing users and groups objects in Office 365
    4. Troubleshooting objects and directory synchronization in Office 365
    5. Lab: Administering directory synchronization, users, and groups in Office 365
      1. Configuring Azure AD Connect
      2. Managing Office 365 users and groups by using the Office 365 admin center
      3. Managing Office 365 password policies
      4. Troubleshooting users and directory synchronization
  4. Administering and troubleshooting Microsoft Exchange Online
    1. Overview of Exchange Online management
    2. Administering Exchange Online recipients
    3. Administering client access policies in Exchange Online
    4. Troubleshooting Exchange Online
    5. Lab: Administering and troubleshooting Exchange Online
      1. Configuring and administering Exchange Online recipients
      2. Configuring delegated administration
      3. Configuring client access policies
      4. Troubleshoot Exchange Online
  5. Administering and troubleshooting Skype for Business
    1. Skype for Business management overview
    2. Administering users and connectivity in Skype for Business
    3. Troubleshooting Skype for Business
    4. Lab: Administering Skype for Business Online
      1. Configuring Skype for Business Online organization settings
      2. Configuring Skype for Business Online user settings
      3. Troubleshooting Skype for Business Online
  6. Administering and troubleshooting SharePoint Online
    1. SharePoint Online management overview
    2. Administering SharePoint Online site collections
    3. Administering external users in SharePoint Online
    4. Configuring OneDrive for Business
    5. Troubleshooting SharePoint Online
    6. Lab: Configuring and administering SharePoint Online
      1. Configuring SharePoint Online settings
      2. Creating and configuring a SharePoint site collection
      3. Configuring and verifying external user sharing
      4. Configuring OneDrive for Business
      5. Troubleshooting SharePoint Online
  7. Planning and deploying Office 365 ProPlus
    1. Overview of Office 365 ProPlus
    2. Managing user-driven Office 365 ProPlus deployments
    3. Troubleshooting Office 365 ProPlus deployments
    4. Lab: Managing Office 365 ProPlus installations
      1. Preparing Office 365 ProPlus installations
      2. Managing user-driven Office 365 ProPlus installations
      3. Managing centralized Office 365 ProPlus installations
      4. Troubleshooting Office 365 ProPlus deployments
  8. Administering and troubleshooting compliance and security in Office 365
    1. Overview of compliance features in Office 365
    2. Administering Azure Rights Management in Office 365
    3. Administering compliance features in Office 365
    4. Configuring and administering email security in Office 365
    5. Troubleshooting Office 365 compliance and protection
    6. Lab: Configuring and troubleshooting compliance and security
      1. Configuring Rights Management in Office 365
      2. Configuring compliance features
      3. Configuring email protection
      4. Troubleshooting security and compliance
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Class Prerequisites

Experience in the following is required for this Microsoft Office class:

  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  • A minimum of one year of experience working with name resolution, including DNS.
  • Experience working with certificates, including public key infrastructure (PKI) certificates.
  • Experience working with Windows PowerShell.
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.
  • Understanding of Microsoft cloud services as it relates to Office 365.
  • Understanding of the Office 365 platform as it relates to Office 365.
Preparing for Class

Training for your Team

Length: 3 Days
  • Private Class for your Team
  • Online or On-location
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Training for Yourself

$1,425.00 or 3 vouchers

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