MOC 10997 - Office 365 Administration and Troubleshooting

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This Office 365 Administration and Troubleshooting training class targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

This course is intended for both novice and experienced programmers who have a minimum of three months programming experience and have basic Windows navigation skills.

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.

  1. Learn to describe Office 365 services.
  2. Learn to administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
  3. Learn to administer and troubleshoot directory synchronization and directory objects.
  4. Learn to administer and troubleshoot Skype for Business.
  5. Learn to administer and troubleshoot SharePoint Online.
  6. Learn to administer and troubleshoot Office 365 ProPlus.
  7. Learn to administer and troubleshoot compliance and security in Office 365.
  1. Office 365 services overview
    1. Overview of Office 365 services
    2. Office 365 licensing overview
    3. Office 365 tenant configuration
    4. Office 365 clients
    5. Lab: Office 365 services overview
      1. Setting up Office 365 lab environment
      2. Office 365 Domain Name System (DNS) management
      3. Office 365 service configuration
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Class Prerequisites

Experience in the following is required for this Microsoft Office class:

  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  • A minimum of one year of experience working with name resolution, including DNS.
  • Experience working with certificates, including public key infrastructure (PKI) certificates.
  • Experience working with Windows PowerShell.
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.
  • Understanding of Microsoft cloud services as it relates to Office 365.
  • Understanding of the Office 365 platform as it relates to Office 365.
Preparing for Class

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