MOC 10991 - Troubleshooting Windows Server 2016 Core Technologies

This Troubleshooting Windows Server 2016 Core Technologies training course covers a wide variety of troubleshooting scenarios that a network administrator might encounter in their work. A high percentage of this course is labs that require students to identify problems and implement a solution that might include multiple technologies.

This course is intended for IT professionals who are experienced Windows Server administrators and want to expand their troubleshooting skills. Students should be experienced with day-to-day administration of Windows Server. These students may or may not have Windows Server 2016-specific training.

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Webucator is a Microsoft Certified Partner for Learning Solutions (CPLS). This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).


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Private Classes: Delivered at your offices , or any other location of your choice.

Course Topics
  1. Learn to understand the common steps in the troubleshooting process, and the commonly used troubleshooting tools. Utilize remote administration tools and how to troubleshoot Windows PowerShell commands and script.
  2. Learn to troubleshoot network connectivity issues by using Windows Server 2016 tools.
  3. Learn to troubleshoot network connectivity issues by using Microsoft Message Analyzer. Troubleshoot IPv4 and IPv6 settings, network communication, the configuration of DHCP and client name resolution.
  4. Learn to troubleshoot authentication issues, including user and computer authentication issues and AD DS replication issues.
  5. Learn to troubleshoot authentication to Office 365.
  6. Learn to troubleshoot issues related to application access.
  7. Learn to troubleshoot issues related to accessing web-based applications.
  8. Learn to troubleshoot issues related to file access.
  9. Learn to manage and troubleshoot BitLocker.
  10. Learn to troubleshoot issues related to server storage.
  11. Learn to troubleshoot and optimize DFS namespaces and replication.
  12. Learn to troubleshoot advanced file services.
  13. Learn to troubleshoot issues related to Group Policy.
  14. Learn to troubleshoot a Group Policy application.
  15. Learn to troubleshoot issues related to AD DS.
  16. Learn to explain control management of AD DS objects and how to backup and restore AD DS objects.
  17. Learn to troubleshoot issues related to domain controllers and trust relationships between domains and forests.
  18. Learn to troubleshoot remote access to data and apps.
  19. Learn to describe remote access options for apps, and how to troubleshoot Remote Desktop Services.
  20. Learn to troubleshoot issues related to virtualization.
  21. Learn to troubleshoot high availability.
  22. Learn to troubleshoot failover clustering and Hyper-V clustering.
  1. Implement a troubleshooting methodology
    1. Overview of the troubleshooting process
    2. Overview of troubleshooting tools
    3. Use remote administration tools
    4. Troubleshoot Windows PowerShell commands and scripts
    5. Lab: Implement a troubleshooting methodology
      1. Implement a troubleshooting methodology
    6. Lab: Use troubleshooting tools
      1. Use troubleshooting tools
    7. Lab: Troubleshoot a remote server computer
      1. Use remote tools to administer a remote server
    8. Lab: Troubleshoot a script
      1. Troubleshoot a script
  2. Troubleshoot network connectivity
    1. Troubleshooting with Message Analyzer
    2. Troubleshooting IP settings
    3. Troubleshoot network connectivity
    4. Troubleshooting DHCP
    5. Troubleshooting client name resolution
    6. Lab: Resolve network connectivity issues
      1. Resolve a network problem
    7. Lab: Troubleshoot DHCP
      1. Resolve DHCP issues
      2. Install and configure the DHCP server role
      3. Configure DHCP failover
    8. Lab: Resolve name resolution issues
      1. Resolve a name resolution issue (1)
      2. Resolve a name resolution issue (2)
  3. Troubleshoot authentication issues
    1. Troubleshoot user and computer account authentication
    2. Troubleshoot AD DS replication issues
    3. Troubleshoot authentication to Office 365
    4. Lab: Resolve sign-in problems
      1. Resolve a sign-in problem (1)
      2. Resolve a sign-in problem (2)
    5. Lab: Resolve sign-in problems at branch offices
      1. Resolve sign-in problems at branch offices
  4. Troubleshoot application access issues
    1. Troubleshooting access to Windows Server apps
    2. Troubleshooting issues with certificates
    3. Troubleshooting access to web-based apps
    4. Lab: Troubleshoot application access issues
      1. Troubleshoot application startup
      2. Troubleshoot application security warnings
      3. Troubleshoot application authentication
  5. Troubleshoot file access issues
    1. Troubleshooting access to files and folders
    2. Manage and troubleshoot BitLocker
    3. Lab: Troubleshooting file access
      1. Troubleshoot file access (1)
      2. Troubleshoot file access (2)
    4. Lab: Test BitLocker on a Windows 2016 Server
      1. Test BitLocker on Windows Server 2016
  6. Troubleshoot storage issues
    1. Troubleshooting server storage issues
    2. Troubleshoot DFS
    3. Troubleshoot advanced file services
    4. Lab: Troubleshooting server storage issues
      1. Repair data redundancy
      2. Troubleshoot file replication
      3. Troubleshoot Dynamic Access Control
  7. Troubleshoot Group Policy
    1. Group Policy overview
    2. Troubleshoot Group Policy application
    3. Lab: Troubleshooting GPO application
      1. Troubleshoot GPOs (1)
      2. Troubleshoot GPOs (2)
      3. Troubleshoot GPOs (3)
  8. Troubleshooting AD DS
    1. Overview of AD DS administration tools
    2. Control AD DS administration
    3. Backup and restore AD DS objects
    4. Troubleshoot issues related to domain controllers
    5. Troubleshoot AD DS trusts
    6. Lab: Deploy LAPS
      1. Troubleshoot local administrator password configuration
      2. Install and configure LAPS
      3. Deploy and test LAPS
    7. Lab: Recover AD DS objects
      1. Recover missing user accounts
    8. Lab: Resolve common AD DS problems
      1. Restore the Toronto AD DS site
      2. Restore the TOR-DC1 and FSMO roles
      3. Restore the Adatum Contoso forest trust
  9. Troubleshoot remote access to data and apps
    1. Troubleshoot VPN connectivity
    2. Overview of remote access for apps
    3. Troubleshoot Remote Desktop Services
    4. Lab: Troubleshoot remote access to data and apps
      1. Resolve common remote access problems
      2. Troubleshoot VPN connectivity
      3. Troubleshoot access to a RemoteApp program
  10. Troubleshoot visualization issues
    1. Issues with VM configuration
    2. Troubleshoot VM resources
    3. Lab: Troubleshooting Hyper-V
      1. Troubleshoot replication
      2. Troubleshoot PowerShell Direct access
      3. Troubleshoot Hyper-V networking
      4. Troubleshoot Hyper-V VM storage
      5. Troubleshoot VM startup
  11. Troubleshooting high availability
    1. Considerations for implementing load balancing
    2. Troubleshooting failover clustering
    3. Troubleshooting Hyper-V clusters
    4. Lab: Troubleshooting high availability
      1. Troubleshooting high availability for a virtual machine
      2. Troubleshooting storage for high availability
      3. Troubleshooting a failover cluster
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Class Prerequisites

Experience in the following is required for this Windows Server class:

  • Networking fundamentals, including IPv4 and Domain Name System (DNS).
  • Principles and management of AD DS.
  • Basic understanding of public key infrastructure (PKI).
  • Knowledge of Windows PowerShell basics.
  • Knowledge of Hyper-V, load balancing, failover clustering.
Prerequisite Courses

Courses that can help you meet these prerequisites:

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