This course provides students with the knowledge and skills that they need to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Students who take this course must have a good understanding of how to configure Windows 10 and its features, and how they can use these features in enterprise environments. This course focuses on troubleshooting issues with Windows 10 devices.
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
Experience in the following is required for this Windows class:
No cancelation for low enrollment
GSA schedule pricing
Students who have taken Live Online Training
Organizations who trust Webucator for their training needs
Satisfaction guarantee and retake option
Students rated our MOC 10982 - Supporting and Troubleshooting Windows 10 trainers 9.74 out of 10 based on 13 reviews
The instructor took the time to address student questions about their own programming projects/problems and incorporated...
Robert Healy, Brookhaven National Laboratory
MaryPat is a very knowledgeable instructor. She offered lots of tips and techniques not found in the text. It was...
Julia Travis, Prince George's Economic Development Corporation
Very Helpful! I recommend this class to all, even beginners, as this is what I am and feel I have learned a lot!
Stephanie Gischel, Trident USA Health