This course provides students with the knowledge and skills that they need to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Students who take this course must have a good understanding of how to configure Windows 10 and its features, and how they can use these features in enterprise environments. This course focuses on troubleshooting issues with Windows 10 devices.
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
Experience in the following is required for this Windows class:
No cancelation for low enrollment
GSA schedule pricing
Students who have taken Live Online Training
Organizations who trust Webucator for their training needs
Satisfaction guarantee and retake option
Students rated our MOC 10982 - Supporting and Troubleshooting Windows 10 trainers 9.74 out of 10 based on 13 reviews
The pace of the Intro to SQL class was great and the course covered many very useful topics that I will be able to immediately put into practice at my job.
Janine OSullivan, AGCO Corporation
The instructor's knowledge of the C++ language and course material was excellent. I will recommend this course to others.
Daniel Sheets, General Dynamics Ordnance and Tactical Systems
Great way to learn. I gained a lot.
Richard Auerbach, Personal Memoir Films
Instructor's insight was invaluable in creating my unexpected level of comfort with using Basecamp. After the initial lessons, she guided hands-on use of the product for real-world scenarios--exercising excellent judgment about when to intercede as we fumbled our way toward prowess.
Cymantha Governs, Johns Hopkins Medicine International