Introduction to Microsoft Dynamics 365

This Introduction to Microsoft Dynamics 365 training course provides students with an introduction to Microsoft Dynamics 365 by building a foundation for all subsequent courses and learning. The main features and apps are introduced including Sales, Service, and Marketing. Students will learn important end user skills including how to proficiently work in Microsoft Dynamics 365 to find information quickly and easily using the out of the box tools such as Advanced Find, the Report Wizard, Charts, and Dashboards through the Web, Unified Client Interface (UCI), and the Dynamics 365 for Outlook App.

No previous experience of Microsoft Dynamics 365 is needed to sit this course. The course applies to both Business and Enterprise Editions of Microsoft Dynamics 365 Version 9 as well as online and on-premise deployments.


Public Classes: Delivered live online via WebEx and guaranteed to run . Join from anywhere!

Private Classes: Delivered at your offices , or any other location of your choice.

Course Topics
  1. Become familiar with the Apps and Hubs in Microsoft Dynamics 365 Version 9, including Sales, Service, and Marketing.
  2. Understand the differences between the Web and Unified Client Interface (UCI).
  3. Be able to create, update, relate, assign, and delete records in Microsoft Dynamics 365.
  4. Create posts, notes, and activities and interact with the Relationship Assistant.
  5. Manage, assign, and complete activities.
  6. Understand connections and use them to relate records together.
  7. Create and save a Personal View of records.
  8. Share records and views with other users.
  9. Perform bulk operations on records.
  10. Configure personal options to customize the user experience.
  11. Track email, appointments, and tasks in Outlook against records in Dynamics 365.
  12. Proficiently find information using Global Search, Quick Find, and Advanced Find.
  13. Explore the out of the box Reports and create a custom Report using the Report Wizard.
  14. Create a Personal Chart and Dashboard and set as your homepage.
  1. Introduction
    1. What is Dynamics 365?
    2. The benefits of Dynamics 365
    3. The Sales Apps and Hubs
    4. The Customer Service Apps and Hubs
    5. The Marketing Apps
    6. The Unified Client Interface (UCI)
    7. The Web Interface
    8. The Outlook Interface
    9. Where to get Help
    10. Further reading and resources
    11. Lab 1: Setting up your lab environment
    12. Install Sample Data
    13. Lab 2: Web Interface Orientation
    14. Explore the Web Interface in Microsoft Dynamics 365
    15. Lab 3: Unified Client Interface Orientation
    16. Explore the Unified Client Interface in Microsoft Dynamics 365
  2. Records, Activities and Personal Options
    1. Records and Relationships
    2. Activities
    3. Posts, Assistant, Activities and Notes
    4. Connections
    5. Setting your Personal Options
    6. Lab 1: Set Personal Options
    7. Change Your Homepage
    8. Change Records Per Page
    9. Configure Format Settings
    10. Lab 2: Using Activities
    11. Create a Task Activity
    12. Track an Activity using the Set Regarding field
    13. Assign an Activity using the Owner Field
    14. Find and Complete an Activity
  3. Performing Work in Dynamics 365
    1. Working with data and records
    2. Security considerations
    3. System Views and Personal Views
    4. Creating a Record
    5. Editing an existing Record
    6. Deleting a Record
    7. Related Records
    8. Reassigning a Record to a new Owner
    9. Sharing a record with another User or Team
    10. Performing operations on multiple Records
    11. Lab 1: Managing Records
    12. Create an Account Record
    13. Relate a Contact to an Account
    14. Reassign an Account Record
    15. Share an Account Record
    16. Make an Account Inactive
    17. Lab 2: Create a Personal View
    18. Create a Personal View
    19. Set a default Personal View
  4. Dynamics 365 for Outlook
    1. In this module we will learn how to use Dynamics 365 for Outlook. The Outlook Add-in will be considered including the Dynamics 365 navigation options, the process to track Emails, Tasks and Appointments against records in Dynamics 365 and how to synchronize your work with the Dynamics 365 server.
    2. Introduction to Dynamics 365 for Outlook
    3. Navigation considerations
    4. Tracking Activities in Outlook
    5. Lab 1: Tracking Activities in Outlook
    6. Track an Email in Dynamics 365 for Outlook
    7. Track an Appointment in Dynamics 365 for Outlook
  5. Searching in Dynamics 365
    1. In this module we will learn how to search for and find information in Microsoft Dynamics. We will look at all the out of the box search tools including Global Find, Quick Find and Advanced Find.
    2. Introduction to searching in Dynamics 365
    3. Global Search
    4. Quick Find
    5. Advanced Find
    6. Lab 1: Using Global Find
    7. Use Global Find to search for Information
    8. Lab 2: Using Quick Find
    9. Use Quick Find to search Account Records
    10. Lab 3: Using Advanced Find
    11. Use Advanced Find to search for Information
  6. Reports, Charts and Dashboards
    1. Introduction to Reports, Charts and Dashboards
    2. The Default Reports
    3. The Reporting Wizard
    4. Working with Charts
    5. Working with Dashboards
    6. Lab 1: Create a custom Report
    7. Create a Custom Report
    8. Test your new Report
    9. Lab 2: Explore the Charts
    10. Explore the Charts
    11. Create a Custom Chart
    12. Lab 3: Explore the Dashboards
    13. Explore the Dashboard
    14. Create a Custom Dashboard
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Class Prerequisites

Experience in the following is required for this Dynamics class:

  • A working knowledge of Microsoft Office, Microsoft Excel, and Microsoft Outlook. However, this course assumes no prior knowledge of Microsoft Dynamics 365.
Follow-on Courses

Training for your Team

Length: 1 Day
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

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