Tips for Providing Good Internal Customer Service

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In Brief...

Colleagues, superiors, and subordinates depend on you just as you depend on them so it is important to provide good customer service to them as you go through your work day. Some effective methods of providing good customer service to your internal customers include the following.

Instructions

  1. Thank them. Showing colleagues appreciation for their work lets them know how important they are to the company and to you.
  2. Treat them with respect. Coworkers who are treated with respect will in turn treat customers with respect.
  3. Create a work culture that encourages internal customer service. A work environment that rewards respectful, polite behavior and discourages rudeness and other unprofessional behavior will foster good customer service skills and behaviors.
  4. Provide clear guidelines regarding roles and responsibilities. When employees know what is expected of them, they not only will perform better, but will also be more satisfied with their work environment. That satisfaction will translate into good customer service practices, both internally and externally.

Communication is key to providing excellent internal customer service. In a business environment in which individuals work together, agree on methods of doing business and cooperate rather than compete with each other to achieve common goals. Some of the benefits of creating an environment where internal customer service is practiced daily include:

  1. Increased productivity.
  2. Decreased costs.
  3. Improved communication.
  4. Higher employee morale.
  5. Goals aligned among departments.
  6. Better external customer service.

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Author: Janie Sullivan

Janie Sullivan, MBA, MAEd, has been teaching adult learners for over 20 years. She has taught online over 15 years, specializing in writing, communications, and small business applications. Janie directs the Center for Writing Excellence where she offers writing, editing, and formatting services for writers. She has been published in several newspapers and magazines as well as multiple online sites. She teaches communication, business strategy, leadership, and management courses. Janie has published a book "Develop and Deliver an Online Class." This is the third book she has written about writing and teaching online. She also has published a novel and an anthology of short stories.

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