Best practices in customer service will vary by industry, but there are some broad practices that can be applied to all industries.
When establishing the best practices for your customers:
Once you have developed a list of best practices that make sense for your company, it is time to create a series of service standards that can be used throughout the company to ensure a satisfactory customer service experience. Standards are similar to goals in that they share some of the same characteristics:
Janie Sullivan, MBA, MAEd, has been teaching adult learners for over 20 years. She has taught online over 15 years, specializing in writing, communications, and small business applications. Janie directs the Center for Writing Excellence where she offers writing, editing, and formatting services for writers. She has been published in several newspapers and magazines as well as multiple online sites. She teaches communication, business strategy, leadership, and management courses. Janie has published a book "Develop and Deliver an Online Class." This is the third book she has written about writing and teaching online. She also has published a novel and an anthology of short stories.