How to Use Webex for an Online Class

Webucator uses WebEx for our live instructor-led online classes.

Technical Requirements

See Operating System and Browser Support for technical requirements.

Testing WebEx

Enter the WebEx Test Meeting to ensure the WebEx plug-in is installed correctly. If you have any issues:

• Get help. Call WebEx's 24/7 technical support team at 1-866-229-3239.
• Try fixing it yourself. If you prefer to try fixing the issue yourself, see read on...

Headset with Microphone

You will need a headset for training that plugs into your computer and has a microphone. Alternatively, if you have earphones for a smartphone, they should work too. Whatever you choose to use, please be sure it is working before class so you can communicate with your instructor.

Troubleshooting

If you have any trouble setting up WebEx, try these things.

Clean out old versions of WebEx

• Windows
  1. Go to www.webex.com
  2. Go to support utilities on the bottom of the page
  3. Click on Meeting services removal tool
  4. Click on download
  5. Now run the utility which will clean out all webex installs
  6. Restart the computer and then rejoin your meeting.
• Mac
  1. Go to www.webex.com
  2. Go to support utilities on the bottom of the page
  3. Click on Mac Cisco-WebEx Uninstaller
  4. Click on download
  5. Now run the utility which will clean out all webex installs
  6. Restart the computer and then rejoin your meeting.

Activate WebEx for Chrome and Firefox

If you're using Google Chrome or Firefox, you may need to activate the WebEx plugin. See Joining a WebEx Meeting on Chrome and Firefox for details.

Windows without Administrator Rights

If you're using Windows without Administrator Rights, try this:

1. Go to Start-> All Programs->Accessories->System Tools->Internet Explorer (No-Add-Ons)
2. In the address bar add webucator.webex.com
3. Search for the meeting number which can be obtained by contacting Customer Service at 877-932-8228 and run temporary file application.

WebEx Support Utilities

Try troubleshooting the problem using WebEx Support Utilities.

Request Webucator Support

If you're unable to get WebEx to work, please let us know by filling out a support request:

1. Log in to our portal.
2. Select your class.
3. Click the Request Support button.
4. Send us a support request.

During business hours, you can also call us at 877-932-8228.