How to Handle Amiable Customers

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In Brief...

Customers come with all kinds of personalities. But no matter what kind of customer you are dealing with, the key is to treat him or her professionally and with respect. The following provides strategies for handling your most friendly customers.

Instructions

Characteristics of amiable customers include:

  1. They like to work with you.
  2. They ask lots of questions and are interested in you as a person.
  3. They like lots of attention.
  4. They like to hear suggestions from others.
  5. They avoid disagreement.
  6. They are generally easy to work with, but will not tell you if they are having a problem because they do not like confrontation.
  7. They may spend a lot of time visiting if you let them.

Strategies for working with amiable customers include:

  1. Listen carefully to what an amiable customer is saying. You may have to read between the lines to determine if there is a problem. If there is, then fix the problem without a lot of discussion.
  2. Keep your conversations with amiable customers focused. If they start to talk about unrelated things, you can say something like: "That is very interesting, and I would like to talk about that with you some other time. Right now, let's get back to the reason you called."
  3. When you do discover the problem an amiable customer has, be sure to reassure him or her that the problem is going to be resolved. Amiable customers depend on you to fix things without a lot of fuss and bother and need to be reassured that it will happen.

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Author: Janie Sullivan

Janie Sullivan, MBA, MAEd, has been teaching adult learners for over 20 years. She has taught online over 15 years, specializing in writing, communications, and small business applications. Janie directs the Center for Writing Excellence where she offers writing, editing, and formatting services for writers. She has been published in several newspapers and magazines as well as multiple online sites. She teaches communication, business strategy, leadership, and management courses. Janie has published a book "Develop and Deliver an Online Class." This is the third book she has written about writing and teaching online. She also has published a novel and an anthology of short stories.

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