In JIRA, there is a default field called Priority used to indicate how important an issue is, but there is no default field used to indicate how urgent an issue is. Here we explain why you need an Urgency field and how you create it.
In JIRA, there is a default field called Priority that is defined as follows in the JIRA documentation:
At Webucator, 99% of our issues are defined as either Major or Minor, meaning that they are Important or Not AS Important. Limiting this to just two choices provides what I like to call "Freedom FROM Choice". No need to get hung up on the difference between Minor and Trivial or between Critical and Blocker. If it's Major, it's Major. But is it also urgent?
And this brings us to the Eisenhower Decision Matrix described in Stephen Covey's First Things First.
The problem with having a Priority field and no Urgency field is that it becomes difficult to distinguish between issues that are both Important and Urgent and issues that are Important, but not Urgent. So, we added a custom Urgency field with the following values:
There are different ways you could handle this. It might work for your team to use the built-in Due Date field. At Webucator, that doesn't work, because the people who report issues in our company do not manage the development schedule, so they cannot set due dates. The purpose of the Urgency field is for the reporters to indicate how desperately they need the bug fixed or the new feature implemented. It is then up to our CTO to determine when they will actually tackle the issue, weighing it against the importance and urgency of other issues in JIRA.
To create a custom Urgency field in JIRA, follow these instructions (Note that you must be a JIRA Administrator):
The next time you create an issue, your new Urgency field should appear.
Nat Dunn founded Webucator in 2003 to combine his passion for technical training with his business expertise and to help companies benefit from both. His previous experience was in sales, business and technical training, and management. Nat has an MBA from Harvard Business School and a BA in International Relations from Pomona College.