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PMI Triangle Soft Skills Training

In this PMI Triangle Soft Skills Training class students will work toward achieving the ideal skill set, as quoted in PMI's description of the PMI Talent Triangle: "The ideal skill set - the PMI Talent Triangle - is a combination of technical, leadership, and strategic business management expertise. To stay relevant and competitive, you must develop these employer-demanded skills." This course focuses on two of the three PMI Talent Triangle areas, leadership and strategic and business management.

Registered Education Provider (R.E.P.)

Webucator is a Registered Education Provider (R.E.P.) approved by PMI® to issue professional development units (PDUs) for its project management training courses.

Location

Public Classes: Delivered live online via WebEx and guaranteed to run . Join from anywhere!

Private Classes: Delivered at your offices , or any other location of your choice.

Goals
  1. Earn 14 pdus (professional development ynits) hours toward certification retention.
  2. Gain knowledge of PMI Triangle “Leadership” and “Strategic and Business Management”.
  3. Increase client satisfaction through understanding of the SERVE consulting model.
  4. Learn key concepts related to user experience and client satisfaction.
    5. .Enhance knowledge of cloud computing and data governance standards.
  5. Enhanced knowledge of the strategic thinking and planning process.
Outline
  1. Day 1: PMI Triangle: Strategic and Business Management
    1. Business Acumen
      1. 5 Step SERVE Consulting Model
    2. Customer Relationship and Satisfaction
      1. User Experience
        1. Product and Product Quality
        2. Documentation, Training Quality and Multi-Channel Accessibility
        3. The User Experience / Client Service Connection
      2. Great Internal Client Service
        1. Understanding Your Clients' Characteristics
        2. Being Proactive vs. Reactive
        3. What Your Internal Clients Want
        4. Communicating with Your Client Leadership
    3. Industry Knowledge and Standards
      1. Cloud Computing
      2. Data Quality and Governance
    4. Operational Functions (e.g. finance, marketing)
      1. Vendor Management
        1. “DANCE” Vendor Management Expectation Framework
        2. Vendor Oversight, Audits, Risk Assessment and Mitigation
    5. Strategic Planning, Analysis Alignment
      1. Organizational Thinking
      2. 6 Step Strategic Thinking Process
      3. 9 Step Strategic Planning Process
  2. Day 2: PMI Triangle: Leadership
    1. Interpersonal skills, Listening, Emotional intelligence
      1. Emotional Intelligence
      2. Question Types
      3. Question Usages/Purposes
      4. Active Listening
    2. Conflict Management
      1. Initial Thoughts and Vocabulary
        1. The Typology of Conflict
        2. Types of Conflict and the Conflict Spiral
      2. Quick Conflict Resolution Tips
        1. Interpersonal Ground Rules
        2. Nice Ways to Say “No”
        3. Using "How" and "What" Questions
        4. VASE, ERIC, and BEGIN
    3. Influencing
      1. Key Concepts
        1. Types of Respect
        2. Barriers to Influence
      2. Leading Influence Concepts and Techniques
        1. Cialdini's Six Principles of Influence
        2. Cohen-Bradford Influent Model
      3. Maximizing Your Personal Power
        1. 12 Ways That Position You to Influence Others
    4. Negotiation
      1. Concepts, Preparations and Strategies
    5. Problem Solving
      1. 7 Step Problem Solving Process
    6. Team Building
      1. 8 Step LEAPFROG Teambuilding Accelerator
Professional Development Units

14 PMI® PDUs

Webucator is a Registered Education Provider approved by PMI® to issue 14 professional development units for the successful completion of this course.

Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Training for your Team

Length: 2 Days
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors
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What people say about our training

Class size is excellent and the instructor is very hands on and willing to use your own materials for examples. I felt very comfortable in asking questions in such a small environment like this compared to a large seminar format type of class.
Emily Martinez
Connectria
The experience was excellent and I would highly recommend it to others. Looking forward to taking another course in the near future.
Scott Braun
Tangible Solutions, Inc.
Think you know Excel... wrong! Recommend to all, even if you are only looking for a refresher! Jump in and enjoy...
Jennifer Fox
NOAA Fisheries Alaska Region
I've been stumbling around in VBA for two years without training, and this class filled in the gaps in my knowledge so I can understand the code I find/write.
Jennifer Thomas
Haynes and Boone, LLP
More Testimonials

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Registered Education Provider (R.E.P.)

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63,830

Students who have taken Instructor-led Training

11,921

Organizations who trust Webucator for their Instructor-led training needs

100%

Satisfaction guarantee and retake option

9.30

Students rated our trainers 9.30 out of 10 based on 29,938 reviews

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