PMI Triangle Soft Skills Training

In this PMI Triangle Soft Skills Training class students will work toward achieving the ideal skill set, as quoted in PMI's description of the PMI Talent Triangle: "The ideal skill set - the PMI Talent Triangle - is a combination of technical, leadership, and strategic business management expertise. To stay relevant and competitive, you must develop these employer-demanded skills." This course focuses on two of the three PMI Talent Triangle areas, leadership and strategic and business management.

Goals

Earn 14 pdus (professional development ynits) hours toward certification retention.
Gain knowledge of PMI Triangle “Leadership” and “Strategic and Business Management”.
Increase client satisfaction through understanding of the SERVE consulting model.
Learn key concepts related to user experience and client satisfaction.
Enhanced knowledge of the strategic thinking and planning process.

Outline

Day 1: PMI Triangle: Strategic and Business Management
1. Business Acumen
  1. 5 Step SERVE Consulting Model
2. Customer Relationship and Satisfaction
  1. User Experience
    1. Product and Product Quality
    2. Documentation, Training Quality and Multi-Channel Accessibility
    3. The User Experience / Client Service Connection
  2. Great Internal Client Service
    1. Understanding Your Clients' Characteristics
    2. Being Proactive vs. Reactive
    3. What Your Internal Clients Want
    4. Communicating with Your Client Leadership
3. Industry Knowledge and Standards
  1. Cloud Computing
  2. Data Quality and Governance
4. Operational Functions (e.g. finance, marketing)
  1. Vendor Management
    1. “DANCE” Vendor Management Expectation Framework
    2. Vendor Oversight, Audits, Risk Assessment and Mitigation
5. Strategic Planning, Analysis Alignment
  1. Organizational Thinking
  2. 6 Step Strategic Thinking Process
  3. 9 Step Strategic Planning Process
Day 2: PMI Triangle: Leadership
1. Interpersonal skills, Listening, Emotional intelligence
  1. Emotional Intelligence
  2. Question Types
  3. Question Usages/Purposes
  4. Active Listening
2. Conflict Management
  1. Initial Thoughts and Vocabulary
    1. The Typology of Conflict
    2. Types of Conflict and the Conflict Spiral
  2. Quick Conflict Resolution Tips
    1. Interpersonal Ground Rules
    2. Nice Ways to Say “No”
    3. Using "How" and "What" Questions
    4. VASE, ERIC, and BEGIN
3. Influencing
  1. Key Concepts
    1. Types of Respect
    2. Barriers to Influence
  2. Leading Influence Concepts and Techniques
    1. Cialdini's Six Principles of Influence
    2. Cohen-Bradford Influent Model
  3. Maximizing Your Personal Power
    1. 12 Ways That Position You to Influence Others
4. Negotiation
  1. Concepts, Preparations and Strategies
5. Problem Solving
  1. 7 Step Problem Solving Process
6. Team Building
  1. 8 Step LEAPFROG Teambuilding Accelerator

Professional Development Units

14 PMI® PDUs

Webucator is a Registered Education Provider approved by PMI® to issue 14 professional development units for the successful completion of this course.

Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

What people say about our training

I just happened to be the only student in the class and this made it very enjoyable and personalized. It was also nice that Webucator continued to offer the class with just one person.

Mark Lilley

TRUVEN Health Analytics

I received everything I was hoping for from this course and more. The instructor was highly knowledgeable and was able to answer all of the in-depth technical questions related to the material. I have a high degree of confidence in my ability to apply the concepts and deliver a return on investment in this training.

Vincent Fusca

Dartmouth-Hitchcock

Training is excellent and easy to follow.

Dacia Benoit

MillerCoors LLC

No matter how much of an expert you are or how much experience you have, this class will teach you something you didn't know!

Kimberly Kendrick

TML Multistate IEBP

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Students rated our trainers 9.29 out of 10 based on 28,643 reviews

PMI Triangle Soft Skills Training

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