Leading IT Professionals

A "Knowledge Worker" is best described as a person who works more with his/her mind rather than with his/her hands, uses trained judgment and creativity as part of his/her job, and uses professional expertise and acquired knowledge to perform needed tasks. This, in fact, is virtually everyone in IT.

This Managing Knowledge Workers training class provides unique insights, strategies, and techniques specifically designed to help you learn to lead, manage, and grow the knowledge workers within your IT organization.

Goals
  1. Understand methods and techniques to maximize your organization's bench strength.
  2. Gain the knowledge required to navigate key roadblocks and challenges related to implementing bench strength initiatives.
Outline
  1. Having the Right Questions, Not All the Answers.
  2. Making Decisions Using the Knowledge of Others.
  3. Measuring Output and Outcome, not Process.
  4. Ideal Knowledge Worker Environment .
  5. Goal Setting.
  6. Hiring.
  7. Expectation Setting.
  8. On-boarding Techniques.
  9. Giving praise.
  10. Facilitating employee growth.
  11. Employee challenges.
  12. Management Time vs. Knowledge Worker Time.
  13. Zone-Based Staff Prioritization.
  14. Multi-Tasking vs. Single-Tasking.
  15. The Three Parts of Every Job.
  16. Macro vs. Micro Management.
  17. Knowledge Worker Marketability Issues.
  18. Coaching and Mentoring without Topical Knowledge.
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Training for your Team

Length: 1 Day
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

What people say about our training

The class was extremely helpful and provided a clear general understanding of VBA. If you're wanting to get your feet wet with a basic understanding of VBA, this class is for you.
Troy Tillman
State of Idaho
This was an excellent class. The instructor is very knowledgeable with MS Project and provided more insight than the books offered. This class is very much worth it if you want to take an intro class to MS Project.
Ruan Riggs
Black Box Network Services
Great trainer and excellent class for learning Excel.
Scott Walkden
General Services Administration
Well worth the money for someone who is new to Business Objects and would like a clear, user friendly introduction to all the basic functions.
Randy Wong
Triton

No cancelation for low enrollment

Certified Microsoft Partner

Registered Education Provider (R.E.P.)

GSA schedule pricing

62,086

Students who have taken Instructor-led Training

11,800

Organizations who trust Webucator for their Instructor-led training needs

100%

Satisfaction guarantee and retake option

9.29

Students rated our trainers 9.29 out of 10 based on 29,020 reviews

Contact Us or call 1-877-932-8228