Leading IT Professionals

A "Knowledge Worker" is best described as a person who works more with his/her mind rather than with his/her hands, uses trained judgment and creativity as part of his/her job, and uses professional expertise and acquired knowledge to perform needed tasks. This, in fact, is virtually everyone in IT.

This Managing Knowledge Workers training class provides unique insights, strategies, and techniques specifically designed to help you learn to lead, manage, and grow the knowledge workers within your IT organization.

Goals
  1. Understand methods and techniques to maximize your organization's bench strength.
  2. Gain the knowledge required to navigate key roadblocks and challenges related to implementing bench strength initiatives.
Outline
  1. Having the Right Questions, Not All the Answers.
  2. Making Decisions Using the Knowledge of Others.
  3. Measuring Output and Outcome, not Process.
  4. Ideal Knowledge Worker Environment .
  5. Goal Setting.
  6. Hiring.
  7. Expectation Setting.
  8. On-boarding Techniques.
  9. Giving praise.
  10. Facilitating employee growth.
  11. Employee challenges.
  12. Management Time vs. Knowledge Worker Time.
  13. Zone-Based Staff Prioritization.
  14. Multi-Tasking vs. Single-Tasking.
  15. The Three Parts of Every Job.
  16. Macro vs. Micro Management.
  17. Knowledge Worker Marketability Issues.
  18. Coaching and Mentoring without Topical Knowledge.
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Training for your Team

Length: 1 Day
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

Training for Yourself

$595.00 or 1 vouchers

Upcoming Classes

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Please select a class.
  • Live Online Training
  • For Individuals
  • Expert Instructors
  • Guaranteed to Run
  • 100% Free Re-take Option
  • 1-minute Video

What people say about our training

The instructor really intuited the level of guidance I needed at any given point, and let me go it on my own when she knew that would be appropriate. She "taught the girl to fish". The course book is a great resource, as well.
Marybeth Weisberg
Integritas
Best Class Ever!
Candi Spicer
Edison Foard
This is a great class for beginners and for those people who are looking to brush up on their skills. The instructor was very patient and knowledgeable.
Neil Gogate
OGM
I found the class to be structured well and the instructor was willing to adjust the pace of the class to meet my needs. I have a much better understanding of all topics covered and will consider taking additional classes in the future.
William Coleman
The Shoe Hive

No cancelation for low enrollment

Certified Microsoft Partner

Registered Education Provider (R.E.P.)

GSA schedule pricing

61,415

Students who have taken Instructor-led Training

11,764

Organizations who trust Webucator for their Instructor-led training needs

100%

Satisfaction guarantee and retake option

9.29

Students rated our trainers 9.29 out of 10 based on 29,272 reviews

Contact Us or call 1-877-932-8228