IIBA BABOK Soft Skills Competency Training

As described in the Business Analyst Book of Knowledge (BABOK), there are several underlying soft skills competencies that support and enhance the practice of business analysis. This IIBA BABOK Soft Skills Competency Training class contains topics specifically selected to build the competencies needed to help ensure Business Analysts professional success.

Registered Education Provider (R.E.P.)

Webucator is a Registered Education Provider (R.E.P.) approved by PMI® to issue professional development units (PDUs) for its project management training courses.

Location

Public Classes: Delivered live online via WebEx and guaranteed to run . Join from anywhere!

Private Classes: Delivered at your offices , or any other location of your choice.

Goals
  1. Earn 14 pdus (professional development units) hours toward certification retention.
  2. Gain enhanced knowledge of the strategic thinking and planning process.
  3. Gain knowledge of a 7-step problem solving process.
  4. Increase client satisfaction through understanding of the SERVE consulting model.
  5. Expand your knowledge of leading-edge technologies, such as cloud computing, Internet of Things, and Digital Transformation.
  6. Heighten your ability to influence, communicate and work with your peers, IT counterparts and business partners.
Outline
  1. Analytical Thinking and Problem Solving
    1. Strategic Thinking and Planning
      1. Organizational Thinking
      2. 6 Step Strategic Thinking Process
      3. 9 Step Strategic Planning Process
    2. Problem Solving and Decision Making
      1. 7 Step Problem Solving Process
  2. Behavioral Characteristics
    1. Five Step SERVE Consulting Model
      1. "S" - Setting up a Relationship
      2. "E" - Establishing Needs
      3. "R" - Recommending Solutions
      4. "V" - Valuing Objections
      5. "E "- Executing - Next Steps
  3. Business Knowledge
    1. Leading Edge IT Technologies
      1. Cloud Computing
      2. Internet of Things
      3. Digital Transformation, etc.
    2. User Experience
      1. Definition
      2. Product Quality
      3. Services Quality
      4. Documentation and Training Quality
      5. Multi-Channel Accessibility
      6. IT Thought Leadership
      7. The User Experience / Client Service Connection
    3. Internal Client Service Concepts
      1. Understanding Your Clients' Characteristics
      2. Being Proactive vs. Reactive
      3. Showing Service Ownership
      4. What Your Internal Clients Want
  4. Communication Skills
    1. Emotional Intelligence
      1. Why EQ, not EI?
      2. Self-Awareness and Self-Management
      3. Social Awareness and Relationship Management
    2. Question Types
      1. Closed, Open and High Yield
      2. Question Usages/Purposes
      3. Accuracy, Clarification, Completeness, Relevance, etc.
    3. Active Listening
      1. Repeating, Paraphrasing, Reflecting
      2. Eyes, Ears and Heart
  5. Interaction Skills
    1. Conflict Resolution
      1. Initial Thoughts and Vocabulary
        1. The Typology of Conflict
        2. Types of Conflict
        3. The Conflict Spiral
      2. Quick Conflict Resolution Tips
        1. Interpersonal Ground Rules
        2. Nice Ways to Say "No"
        3. Using "How" and "What" Questions
        4. VASE, ERIC, and BEGIN
    2. Being an Agent of Change
      1. Changing People and Culture
      2. Making Change Succeed
      3. Commitment and Buy-In
      4. Four Phase Change Process
    3. Leadership without Authority
      1. Leadership Versus Management
      2. Managers Lead by Example
      3. Building Trust
      4. Delegating Without Control
      5. Expectations Setting
      6. Relationship Building
      7. Role of the Manager Leader
      8. Advocating Employee Ideas
      9. 10 Types of Leadership Styles
Professional Development Units

14 PMI® PDUs

Webucator is a Registered Education Provider approved by PMI® to issue 14 professional development units for the successful completion of this course.

Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Training for your Team

Length: 2 Days
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

What people say about our training

I enjoyed the pace of the course work. The teacher was great.
Ronald Francois
OraSure Technologies
EXCELLENT TRAINING PROGRAM!!
Ashok Chhetri
n/a
Both course and instructor exceeded my expectations. Great real-life info and suggestions. HIGHLY recommend!
Brooke Gibson
Knu LLC
Great Class. Gave me a better understanding of the logic in writing SQL and the tools to write SQL correctly. It was nice to be able to take the class from home in a quiet atmosphere.
Kristine Garofalo
City of Anaheim

No cancelation for low enrollment

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Registered Education Provider (R.E.P.)

GSA schedule pricing

63,830

Students who have taken Instructor-led Training

11,921

Organizations who trust Webucator for their Instructor-led training needs

100%

Satisfaction guarantee and retake option

9.30

Students rated our trainers 9.30 out of 10 based on 29,938 reviews

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