Dealing with Difficult Techies

Managing difficult employees isn't easy. It wastes time, takes lots of energy, tends to cause problems, and usually creates mounds of paperwork. In IT, it can be especially challenging.

The good news is that if you handle the situation correctly, you may be able to dramatically improve attitude, work quality, and general performance. On the other hand, if the person doesn't or can't improve, you may eventually have to remove them (with the help of HR of course).

This Dealing with Difficult Techies training class is designed to help IT managers deal effectively with difficult staff members by first categorizing their problem type and then acting to correct the situation. This class can easily be customized to fit your company HR policies.

Goals

Gain knowledge to manage various common types of employee issues.
Understand how to strategically deal with unexpected issues and actions.
Learn the effect that employee issues can have on team morale and your career.

Outline

Seven Types of Difficult Employees
1. Defining a Framework for Categorizing Different Types of Difficult Employees
2. Defining Categorizations
  1. Sleazy
  2. Grumpy
  3. Lazy
  4. Brainy
  5. Tardy
  6. Dummy
  7. Troubled
Identifying Types of Difficult Techies
1. Does Not Document
2. Likes Scope Creep
3. Upsets Users
4. "Lone Techie"
5. "Spaghetti Coder"
6. Others
Conceptual Discipline Framework
1. Outline an Overall Framework Containing Six Levels of Increasing Disciplinary Action
2. Describe Steps in the Framework
3. Steps from Friendly Constructive Criticism to Ending in Termination
Dealing with Specific Situations
1. How Managers Should React When Specific Employee Situations Arise
2. Framework for Warnings, Disciplinary Action, and Termination

Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

What people say about our training

Trainer was very knowledgeable and extremely patient with us beginners! She allowed us to stop her and would teach us little shortcuts that were important to our daily projects!

Jennifer Burk

KIA Insurance Associates

The instructor was Amazing! She made sure we all understood the material and allowed trainees extra time when needed. She was also very funny.

Jennifer Araujo-Bray

Preferred Home Care of New York

Great class for beginners!

Megan Brooks

Surescripts

Interactive, well-instructed and informative, the Intermediate Excel course definitely provided me with tools and tips that will make me a more competent and productive Excel user!

Elizabeth Bergeron

SAIC

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60,501

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11,680

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100%

Satisfaction guarantee and retake option

9.28

Students rated our trainers 9.28 out of 10 based on 28,431 reviews

Dealing with Difficult Techies

Training for your Team

What people say about our training