Dealing with Difficult Techies

Customized Onsite Training

1
Days
  • Customized Content
  • For Groups of 5+
  • Online or On-location
  • Expert Instructors
Overview

Managing difficult employees isn't easy. It wastes time, takes lots of energy, tends to cause problems, and usually creates mounds of paperwork. In IT, it can be especially challenging.

The good news is that if you handle the situation correctly, you may be able to dramatically improve attitude, work quality, and general performance. On the other hand, if the person doesn't or can't improve, you may eventually have to remove them (with the help of HR of course).

  • This Dealing with Difficult Techies training class is designed to help IT managers deal effectively with difficult staff members by first categorizing their problem type and then acting to correct the situation. This class can easily be customized to fit your company HR policies.

  • Goals
    1. Gain knowledge to manage various common types of employee issues.
    2. Understand how to strategically deal with unexpected issues and actions.
    3. Learn the effect that employee issues can have on team morale and your career.
    Outline
    1. Seven Types of Difficult Employees
      1. Defining a Framework for Categorizing Different Types of Difficult Employees
      2. Defining Categorizations
        1. Sleazy
        2. Grumpy
        3. Lazy
        4. Brainy
        5. Tardy
        6. Dummy
        7. Troubled
    2. Identifying Types of Difficult Techies
      1. Does Not Document
      2. Likes Scope Creep
      3. Upsets Users
      4. "Lone Techie"
      5. "Spaghetti Coder"
      6. Others
    3. Conceptual Discipline Framework
      1. Outline an Overall Framework Containing Six Levels of Increasing Disciplinary Action
      2. Describe Steps in the Framework
      3. Steps from Friendly Constructive Criticism to Ending in Termination
    4. Dealing with Specific Situations
      1. How Managers Should React When Specific Employee Situations Arise
      2. Framework for Warnings, Disciplinary Action, and Termination
    Class Materials

    Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

    No cancelation for low enrollment

    Certified Microsoft Partner

    Registered Education Provider (R.E.P.)

    GSA schedule pricing

    77,656

    Students who have taken Live Online Training

    15,384

    Organizations who trust Webucator for their training needs

    100%

    Satisfaction guarantee and retake option

    9.39

    Students rated our trainers 9.39 out of 10 based on 5,199 reviews

    The instructor did a great job. He made the training session a pleasure with many tips, tricks, and anecdotes.

    Tom Sager, Seneca Group

    Great class. Great instructor.

    Vera Scott, n/a
    Encinitas CA

    Yet again, Webucator has proven extremely helpful. First with PowerPoint, and now with Excel. It provides me with exactly what I need to be able to do my job more quickly and efficiently.

    Angie Wallace, Riverlake Partners
    Portland OR

    It was a wonderful use of time. It felt as if the instructor was in the room, offering one-on-one personal instruction. I feel like I met my main goal...that I can now develop my own, polished business presentation.

    Risa Bernstein, self employed
    MONTCLAIR NJ

    Contact Us or call 1-877-932-8228