Dealing with Difficult Techies

Managing difficult employees isn't easy. It wastes time, takes lots of energy, tends to cause problems, and usually creates mounds of paperwork. In IT, it can be especially challenging.

The good news is that if you handle the situation correctly, you may be able to dramatically improve attitude, work quality, and general performance. On the other hand, if the person doesn't or can't improve, you may eventually have to remove them (with the help of HR of course).

This Dealing with Difficult Techies training class is designed to help IT managers deal effectively with difficult staff members by first categorizing their problem type and then acting to correct the situation. This class can easily be customized to fit your company HR policies.

Location

Public Classes: Delivered live online via WebEx and guaranteed to run . Join from anywhere!

Private Classes: Delivered at your offices , or any other location of your choice.

Goals

Gain knowledge to manage various common types of employee issues.
Understand how to strategically deal with unexpected issues and actions.
Learn the effect that employee issues can have on team morale and your career.

Outline

Seven Types of Difficult Employees
1. Defining a Framework for Categorizing Different Types of Difficult Employees
2. Defining Categorizations
  1. Sleazy
  2. Grumpy
  3. Lazy
  4. Brainy
  5. Tardy
  6. Dummy
  7. Troubled
Identifying Types of Difficult Techies
1. Does Not Document
2. Likes Scope Creep
3. Upsets Users
4. "Lone Techie"
5. "Spaghetti Coder"
6. Others
Conceptual Discipline Framework
1. Outline an Overall Framework Containing Six Levels of Increasing Disciplinary Action
2. Describe Steps in the Framework
3. Steps from Friendly Constructive Criticism to Ending in Termination
Dealing with Specific Situations
1. How Managers Should React When Specific Employee Situations Arise
2. Framework for Warnings, Disciplinary Action, and Termination

Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

No cancelation for low enrollment

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Dealing with Difficult Techies

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