Dealing with Difficult Techies

Managing difficult employees isn't easy. It wastes time, takes lots of energy, tends to cause problems, and usually creates mounds of paperwork. In IT, it can be especially challenging.

The good news is that if you handle the situation correctly, you may be able to dramatically improve attitude, work quality, and general performance. On the other hand, if the person doesn't or can't improve, you may eventually have to remove them (with the help of HR of course).

  • This Dealing with Difficult Techies training class is designed to help IT managers deal effectively with difficult staff members by first categorizing their problem type and then acting to correct the situation. This class can easily be customized to fit your company HR policies.

  • Goals
    1. Gain knowledge to manage various common types of employee issues.
    2. Understand how to strategically deal with unexpected issues and actions.
    3. Learn the effect that employee issues can have on team morale and your career.
    Outline
    1. Seven Types of Difficult Employees
      1. Defining a Framework for Categorizing Different Types of Difficult Employees
      2. Defining Categorizations
        1. Sleazy
        2. Grumpy
        3. Lazy
        4. Brainy
        5. Tardy
        6. Dummy
        7. Troubled
    2. Identifying Types of Difficult Techies
      1. Does Not Document
      2. Likes Scope Creep
      3. Upsets Users
      4. "Lone Techie"
      5. "Spaghetti Coder"
      6. Others
    3. Conceptual Discipline Framework
      1. Outline an Overall Framework Containing Six Levels of Increasing Disciplinary Action
      2. Describe Steps in the Framework
      3. Steps from Friendly Constructive Criticism to Ending in Termination
    4. Dealing with Specific Situations
      1. How Managers Should React When Specific Employee Situations Arise
      2. Framework for Warnings, Disciplinary Action, and Termination
    Class Materials

    Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

    Training for your Team

    Length: 1 Day
    • Private Class for your Team
    • Online or On-location
    • Customizable
    • Expert Instructors

    What people say about our training

    Great training material, great instructor and easily understood and laid out!
    James Baker
    Boise State University
    This class exceeded my expectations. The instructor was excellent. He was knowledgeable and a great communicator (with a very clear, terrific voice which was a big plus for online classes). This was my first online class and I enjoyed it more than expected.
    Sophie Wong
    Legislative Data Center
    This is a great course for those interested in building a base for understanding the SQL language.
    Andrew Woods
    Bankrate Insurance
    The instructor is very knowledgeable. I have 15 years of programming experience in other languages (not Cold Fusion) and you could tell that he knew the subject matter (Cold Fusion). He is a very patient instructor, willing to help with any problem we have with understanding the subject matter.
    Edward Habal
    US Army

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