Dealing with Difficult Techies

Managing difficult employees isn't easy. It wastes time, takes lots of energy, tends to cause problems, and usually creates mounds of paperwork. In IT, it can be especially challenging.

The good news is that if you handle the situation correctly, you may be able to dramatically improve attitude, work quality, and general performance. On the other hand, if the person doesn't or can't improve, you may eventually have to remove them (with the help of HR of course).

This Dealing with Difficult Techies training class is designed to help IT managers deal effectively with difficult staff members by first categorizing their problem type and then acting to correct the situation. This class can easily be customized to fit your company HR policies.

Goals

Gain knowledge to manage various common types of employee issues.
Understand how to strategically deal with unexpected issues and actions.
Learn the effect that employee issues can have on team morale and your career.

Outline

Seven Types of Difficult Employees
1. Defining a Framework for Categorizing Different Types of Difficult Employees
2. Defining Categorizations
  1. Sleazy
  2. Grumpy
  3. Lazy
  4. Brainy
  5. Tardy
  6. Dummy
  7. Troubled
Identifying Types of Difficult Techies
1. Does Not Document
2. Likes Scope Creep
3. Upsets Users
4. "Lone Techie"
5. "Spaghetti Coder"
6. Others
Conceptual Discipline Framework
1. Outline an Overall Framework Containing Six Levels of Increasing Disciplinary Action
2. Describe Steps in the Framework
3. Steps from Friendly Constructive Criticism to Ending in Termination
Dealing with Specific Situations
1. How Managers Should React When Specific Employee Situations Arise
2. Framework for Warnings, Disciplinary Action, and Termination

Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

What people say about our training

The instructor had an excellent understanding of the subject matter and was able to convey that knowledge effectively to the class. He also was enthusiastic about the content and maintained a light-hearted mood to the class that made it more enjoyable.

Matt Sykes

Safelite AutoGlass

The instructor was a great VBA trainer and knowledge source. I was able to accelerate my VBA knowledge base in just one day.

Warren Hauck

USPS

The class was small and we had wonderful access to the trainer, with a lot of individual attention. The instructor is obviously an expert and was intuitive and quick with an answer or further discussion when we asked questions. The Adobe Connect software was solid which was my main concern. I have been part of many webex and gotoMeeting events that have crashed the server! The chocolates were a nice bonus! ;-)

Margo Palmer

US EPA

I went in with no Visual Basic experience and I now feel like I am able to perform basic functions using Visual Basic. The teacher was great and I look forward to taking more Webucator courses in the future.

Alexander Bitzer

General Dynamics IT

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GSA schedule pricing

62,275

Students who have taken Instructor-led Training

11,814

Organizations who trust Webucator for their Instructor-led training needs

100%

Satisfaction guarantee and retake option

9.29

Students rated our trainers 9.29 out of 10 based on 29,172 reviews

Dealing with Difficult Techies

Training for your Team

What people say about our training