Managing difficult employees isn't easy. It wastes time, takes lots of energy, tends to cause problems, and usually creates mounds of paperwork. In IT, it can be especially challenging.
The good news is that if you handle the situation correctly, you may be able to dramatically improve attitude, work quality, and general performance. On the other hand, if the person doesn't or can't improve, you may eventually have to remove them (with the help of HR of course).
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