This customer service training class teaches telephone courtesy and service. In this class, students will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. Students will learn to create action plans to improve their customer service telephone skills so that they can provide excellent customer service and fulfill their customers' needs.
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
No cancelation for low enrollment
GSA schedule pricing
Students who have taken Live Online Training
Organizations who trust Webucator for their training needs
Satisfaction guarantee and retake option
Students rated our Customer Service over the Telephone trainers 9.70 out of 10 based on 11 reviews
The Customer Service class is interactive and engaging. I would suggest it to anyone with a career in customer service. Excellent Course!
Fran Mosley, Freight Capital
Webucator is great and my instructor really went beyond teaching and applied real life situations.
Alison Hanna, Insurance board
The course is very good and should be taken by any customer service rep.
Jon Rousseau, Essco Calibration
A very effective customer service training class! I definitely recommend it.
Mark Stenger, YouDecide.com