This customer service training class teaches telephone courtesy and service. In this class, students will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. Students will learn to create action plans to improve their customer service telephone skills so that they can provide excellent customer service and fulfill their customers' needs.
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
No cancelation for low enrollment
GSA schedule pricing
Students who have taken Live Online Training
Organizations who trust Webucator for their training needs
Satisfaction guarantee and retake option
Students rated our Customer Service over the Telephone trainers 9.70 out of 10 based on 11 reviews
This class helped me a lot and I will be taking more as needed. I no longer need to look elsewhere for a place to learn.
Janet Bergeron, Farsouth Investments
glen st mary FL
I feel like I am now more prepared to avoid conflicts and complaints because I have a better understanding of communication styles. Even better, I can use this course to improve my interactions with people outside of the workplace.
Ashton Williams, Atlanta Models and Talent
I thought the class was very informative and I learned a lot of great tips!
Samantha Becker, WALKOWIAK ELECTRIC INC
The Customer Service class is interactive and engaging. I would suggest it to anyone with a career in customer service. Excellent Course!
Fran Mosley, Freight Capital