This customer service training class teaches telephone courtesy and service. In this class, students will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. Students will learn to create action plans to improve their customer service telephone skills so that they can provide excellent customer service and fulfill their customers' needs.
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
No cancelation for low enrollment
GSA schedule pricing
Students who have taken Instructor-led Training
Organizations who trust Webucator for their Instructor-led training needs
Satisfaction guarantee and retake option
Students rated our Customer Service over the Telephone trainers 9.40 out of 10 based on 46 reviews