Knowing how to recognize, understand, and intervene effectively in conflict situations is a critical career-enhancing skill. This may be through conflict resolution techniques, structured difficult conversations, or a combination of the two.
This class discusses how to understand, avoid, and resolve conflict, as well as conversational tips and techniques and how to properly prepare for difficult conversation using the ALERT process to maximize conversational effectiveness.
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
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Webucator is great and my instructor really went beyond teaching and applied real life situations.
Alison Hanna, Insurance board
The Introduction to Java Training was a great way to bring me up to speed with OO programming in Java. There were plenty of examples and the instructor was always willing to give guidance and help on any questions.
Kingston Ko, MEDecision, Inc.
Taking this course definitely moved my ability to a new level. I can't wait to create some great presentations. Instructor was great.
Karen Dunnigan, URS Corporation
The instructor for my Introduction to Adobe Premiere class was amazing - she knew all the versions, bugs, quirks, and work-arounds, and was able to teach to the students' needs. I highly recommend this class!
Erica Bonomi, Travelers, Inc.