Conflict Resolution

Knowing how to recognize, understand, and intervene effectively in conflict situations is a critical career-enhancing skill.

This Conflict Resolution training class outlines the causes of conflict within the workplace in general, specific areas of contention within IT, strategies to deal with conflict, various suggestions designed to defuse tense situations, and a formalized conflict resolution process.

Location

Public Classes: Delivered live online via WebEx and guaranteed to run . Join from anywhere!

Private Classes: Delivered at your offices , or any other location of your choice.

Course Topics
  1. Understand conflict sources and dynamics in IT.
  2. Learn reasons for internal employee conflict.
  3. Gain working knowledge of key conflict-resolution strategies.
  4. Learn a life skill that has both personal and professional value.
Outline
  1. Initial Thoughts and Vocabulary
    1. The Typology of Conflict
    2. Types of Conflict
    3. The Conflict Spiral
  2. Causes of Employee Conflict
    1. Conflict within IT
    2. Dealing with Conflicting Goals
    3. Confrontations over Limited Resources
  3. Conflict Strategies
    1. Rationale and Action
    2. Collaboration vs. Compromising
  4. Quick Conflict Resolution Tips
    1. Techniques to Establish Positive Dialog
    2. Defining a Workable Solution
    3. Dealing with and Defusing High Emotions
  5. The Conflict Resolution Process
    1. Seven-step Process
    2. Defining the Issues at Hand
    3. Resolution
    4. Preventing Future Conflicts
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Training for your Team

Length: 1 Day
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

What people say about our training

The business accounting training was very informative and the instructor was great.
Carissa Douglas
SCDUSA
This was a great way to take a class. I enjoyed the content as well as the instructor. It was a small class with individualized attention.
Amy Owens
Reckitt Benckiser
The instructor made the class much more interactive by using live examples of various Social Media sites. This made the class practical, informative and interesting! This was my first Webucator class and I will definitely be back!
Bill Powers
Bill Powers & Associates, LLC
The instructor is very knowledgeable. I would definitely take any class with this instructor.
Linda Moon
U.S. Bank

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