Conflict Resolution

Knowing how to recognize, understand, and intervene effectively in conflict situations is a critical career-enhancing skill.

This Conflict Resolution training class outlines the causes of conflict within the workplace in general, specific areas of contention within IT, strategies to deal with conflict, various suggestions designed to defuse tense situations, and a formalized conflict resolution process.

Location

Public Classes: Delivered live online via WebEx and guaranteed to run . Join from anywhere!

Private Classes: Delivered at your offices , or any other location of your choice.

Goals
  1. Understand conflict sources and dynamics in IT.
  2. Learn reasons for internal employee conflict.
  3. Gain working knowledge of key conflict-resolution strategies.
  4. Learn a life skill that has both personal and professional value.
Outline
  1. Initial Thoughts and Vocabulary
    1. The Typology of Conflict
    2. Types of Conflict
    3. The Conflict Spiral
  2. Causes of Employee Conflict
    1. Conflict within IT
    2. Dealing with Conflicting Goals
    3. Confrontations over Limited Resources
  3. Conflict Strategies
    1. Rationale and Action
    2. Collaboration vs. Compromising
  4. Quick Conflict Resolution Tips
    1. Techniques to Establish Positive Dialog
    2. Defining a Workable Solution
    3. Dealing with and Defusing High Emotions
  5. The Conflict Resolution Process
    1. Seven-step Process
    2. Defining the Issues at Hand
    3. Resolution
    4. Preventing Future Conflicts
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Training for your Team

Length: 1 Day
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

What people say about our training

This class was a fast paced intro to Project. The instruction with the material makes it very useful for me in my everyday job.
Chrystal Gildea
The IEC
I would definitely recommend this Adwords seminar to anyone struggling on their own to figure things out. An enormous amount of information is explained really well and in a way that's not overwhelming.
Kelly Garvin
Greenix Pest Control
It has been a wonderful learning experience.
K Jean Ehoussou
Verizon
Phenomenal instructor - I would recommend him to my colleagues.
Shawn Ramsey
Comptroller of the Currency

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Satisfaction guarantee and retake option

9.29

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