Conflict Resolution

Knowing how to recognize, understand, and intervene effectively in conflict situations is a critical career-enhancing skill.

This Conflict Resolution training class outlines the causes of conflict within the workplace in general, specific areas of contention within IT, strategies to deal with conflict, various suggestions designed to defuse tense situations, and a formalized conflict resolution process.

Goals
  1. Understand conflict sources and dynamics in IT.
  2. Learn reasons for internal employee conflict.
  3. Gain working knowledge of key conflict-resolution strategies.
  4. Learn a life skill that has both personal and professional value.
Outline
  1. Initial Thoughts and Vocabulary
    1. The Typology of Conflict
    2. Types of Conflict
    3. The Conflict Spiral
  2. Causes of Employee Conflict
    1. Conflict within IT
    2. Dealing with Conflicting Goals
    3. Confrontations over Limited Resources
  3. Conflict Strategies
    1. Rationale and Action
    2. Collaboration vs. Compromising
  4. Quick Conflict Resolution Tips
    1. Techniques to Establish Positive Dialog
    2. Defining a Workable Solution
    3. Dealing with and Defusing High Emotions
  5. The Conflict Resolution Process
    1. Seven-step Process
    2. Defining the Issues at Hand
    3. Resolution
    4. Preventing Future Conflicts
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Training for your Team

Length: 1 Day
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

What people say about our training

This class is a great overview of all SharePoint can do to facilitate the collaboration needs of your company.
Deborah Clary
Clear Channel Communications
I definitely recommend Webucator.
Kim Lacombe
Walmart
Excellent!!!
Paul Kirsch
Sargent and Lundy
The instructor was very knowlegeable and very effective in communicating that knowledge. The class was well-paced and engaging.
Maridi Ufret
NiSource

No cancelation for low enrollment

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Registered Education Provider (R.E.P.)

GSA schedule pricing

60,501

Students who have taken Instructor-led Training

11,679

Organizations who trust Webucator for their Instructor-led training needs

100%

Satisfaction guarantee and retake option

9.28

Students rated our trainers 9.28 out of 10 based on 28,421 reviews

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