Knowing how to recognize, understand, and intervene effectively in conflict situations is a critical career-enhancing skill.
This Conflict Resolution training class outlines the causes of conflict within the workplace in general, specific areas of contention within IT, strategies to deal with conflict, various suggestions designed to defuse tense situations, and a formalized conflict resolution process.
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
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