Conflict Resolution

Knowing how to recognize, understand, and intervene effectively in conflict situations is a critical career-enhancing skill.

This Conflict Resolution training class outlines the causes of conflict within the workplace in general, specific areas of contention within IT, strategies to deal with conflict, various suggestions designed to defuse tense situations, and a formalized conflict resolution process.

Location

Public Classes: Delivered live online via WebEx and guaranteed to run . Join from anywhere!

Private Classes: Delivered at your offices , or any other location of your choice.

Goals
  1. Understand conflict sources and dynamics in IT.
  2. Learn reasons for internal employee conflict.
  3. Gain working knowledge of key conflict-resolution strategies.
  4. Learn a life skill that has both personal and professional value.
Outline
  1. Initial Thoughts and Vocabulary
    1. The Typology of Conflict
    2. Types of Conflict
    3. The Conflict Spiral
  2. Causes of Employee Conflict
    1. Conflict within IT
    2. Dealing with Conflicting Goals
    3. Confrontations over Limited Resources
  3. Conflict Strategies
    1. Rationale and Action
    2. Collaboration vs. Compromising
  4. Quick Conflict Resolution Tips
    1. Techniques to Establish Positive Dialog
    2. Defining a Workable Solution
    3. Dealing with and Defusing High Emotions
  5. The Conflict Resolution Process
    1. Seven-step Process
    2. Defining the Issues at Hand
    3. Resolution
    4. Preventing Future Conflicts
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Training for your Team

Length: 1 Day
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

What people say about our training

Webucator was much better than many other training institutes. I strongly recommend Webucator.
Ramchander Rao Vennamaneni
Securitas
I gained a lot of practical skills in a short amount of time. This course provided plenty of opportunity for me to apply what was being taught so that by the time it was over I was confident and ready to start using Basecamp.
Ashley Rosales
Dairy Council of California
This is such a great class, the instructor was spectacular!
Shalonique Haste
Universal American
This class was very informative, and has helped fill in the gaps that I have had about ASP. I cannot wait to take another class. The instructor was very knowledgeable on the topic and offered helpful suggestions that may not have been in the book.
Samantha Denys
Sommers Schwartz, P.C.

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