Conflict Resolution

Customized Onsite Training

1
Days
  • Customized Content
  • For Groups of 5+
  • Online or On-location
  • Expert Instructors
Overview

Knowing how to recognize, understand, and intervene effectively in conflict situations is a critical career-enhancing skill.

This Conflict Resolution training class outlines the causes of conflict within the workplace in general, specific areas of contention within IT, strategies to deal with conflict, various suggestions designed to defuse tense situations, and a formalized conflict resolution process.

Goals
  1. Understand conflict sources and dynamics in IT.
  2. Learn reasons for internal employee conflict.
  3. Gain working knowledge of key conflict-resolution strategies.
  4. Learn a life skill that has both personal and professional value.
Outline
  1. Initial Thoughts and Vocabulary
    1. The Typology of Conflict
    2. Types of Conflict
    3. The Conflict Spiral
  2. Causes of Employee Conflict
    1. Conflict within IT
    2. Dealing with Conflicting Goals
    3. Confrontations over Limited Resources
  3. Conflict Strategies
    1. Rationale and Action
    2. Collaboration vs. Compromising
  4. Quick Conflict Resolution Tips
    1. Techniques to Establish Positive Dialog
    2. Defining a Workable Solution
    3. Dealing with and Defusing High Emotions
  5. The Conflict Resolution Process
    1. Seven-step Process
    2. Defining the Issues at Hand
    3. Resolution
    4. Preventing Future Conflicts
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

No cancelation for low enrollment

Certified Microsoft Partner

Registered Education Provider (R.E.P.)

GSA schedule pricing

81,634

Students who have taken Live Online Training

15,635

Organizations who trust Webucator for their training needs

100%

Satisfaction guarantee and retake option

9.39

Students rated our trainers 9.39 out of 10 based on 4,790 reviews

The instructor is excellent. He is knowledgeable not only with the course content but also many other Microsoft products. He adjusted the schedule as we needed to cover materials.

Lawrence Pham, GL Noble Denton
Houston TX

Webucator is a training company that I would recommend to anyone that needs computer software training. It is affordable and the instructors are great!

Kathryn McKelvey, National Church Residences

This class was perfect for me. I have had a few months developing in Silverlight to get me going before the class. This class filled in gaps of my knowledge and brought me up to speed in areas that I was kind of on the wrong track.

Matt Heller, Mesa County
Grand Junction CO

I felt like I had one-on-one instructor time even though it was held online. A convenient and creative way of learning.

Natascha Syre, Smithsonian Institution Office of Contracting
Arlington VA

Contact Us or call 1-877-932-8228