Conflict Resolution

Customized Onsite Training

1
Days
  • Customized Content
  • For Groups of 5+
  • Online or On-location
  • Expert Instructors
Overview

Knowing how to recognize, understand, and intervene effectively in conflict situations is a critical career-enhancing skill.

This Conflict Resolution training class outlines the causes of conflict within the workplace in general, specific areas of contention within IT, strategies to deal with conflict, various suggestions designed to defuse tense situations, and a formalized conflict resolution process.

Goals
  1. Understand conflict sources and dynamics in IT.
  2. Learn reasons for internal employee conflict.
  3. Gain working knowledge of key conflict-resolution strategies.
  4. Learn a life skill that has both personal and professional value.
Outline
  1. Initial Thoughts and Vocabulary
    1. The Typology of Conflict
    2. Types of Conflict
    3. The Conflict Spiral
  2. Causes of Employee Conflict
    1. Conflict within IT
    2. Dealing with Conflicting Goals
    3. Confrontations over Limited Resources
  3. Conflict Strategies
    1. Rationale and Action
    2. Collaboration vs. Compromising
  4. Quick Conflict Resolution Tips
    1. Techniques to Establish Positive Dialog
    2. Defining a Workable Solution
    3. Dealing with and Defusing High Emotions
  5. The Conflict Resolution Process
    1. Seven-step Process
    2. Defining the Issues at Hand
    3. Resolution
    4. Preventing Future Conflicts
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

No cancelation for low enrollment

Certified Microsoft Partner

Registered Education Provider (R.E.P.)

GSA schedule pricing

77,549

Students who have taken Live Online Training

15,389

Organizations who trust Webucator for their training needs

100%

Satisfaction guarantee and retake option

9.39

Students rated our trainers 9.39 out of 10 based on 5,225 reviews

My instructor was knowledgeable and patient. I learned more in 2 days than I could have done on my own in weeks. I feel ready to use this tool in my daily life and improve my business website as a result.

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Liberty TN

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Very well prepared and knowledgeable Instructor!

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Villa Rica GA

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