Agile Scrum Master Soft Skills Training

See Course Outline

Webucator is a Registered Education Provider approved by PMI to issue 14 professional development units for the successful completion of this course.

Training for your Team

2
Days
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

Training for Yourself

$1,190.00
or 2 vouchers
  • Live Online Training
  • For Individuals
  • Expert Instructors
  • Guaranteed to Run
  • 100% Free Re-take Option
  • 1-minute Video
Overview

By their nature, Agile/Scrum-driven projects require a high level of interpersonal communication, teamwork, problem solving, decision making, and other related business and soft skills. Additionally, those in the Scrum Master roles require additional specialized skills including leadership, managing change, conflict resolution, influence, client service and more.

This two-day, customizable ?Agile Scrum Master Soft Skills Training training class is designed to give Scrum Masters the soft skills needed to maximize their effectiveness and enhance project success.

Goals
  1. Learn how to lead with authority.
  2. Learn about change management.
  3. Learn to define and assess the user experience.
  4. Learn how to manage client service and conflict resolution.
  5. Learn advanced leadership concepts.
Outline
  1. Leadership without Authority
    1. Initial Thoughts and Vocabulary
      1. Types of Respect
      2. Barriers to Influence
    2. Leading Influence Concepts and Techniques
      1. Cialdini's Six Principles of Influence
      2. Cohen-Bradford Influent Model
      3. Understanding Yourself and Others
      4. The Johari Window
      5. Merrill & Reid Social Styles
    3. Maximizing Your Personal Power
      1. 12 Ways That Position You to Influence Others
  2. Being an Agent of Change
    1. Changing People and Culture
      1. Role of an Entrepreneur
      2. Needed Change Management Skills
      3. The Change Management Process
      4. Emotional Stages of Change
      5. Agents of Change
      6. Proper Communication
    2. Making Change Succeed
    3. Commitment and Buy-In
    4. Four Phase Change Process
  3. User Experience
    1. Definition
    2. Product Quality
    3. Services Quality
    4. Documentation and Training Quality
    5. Multi-Channel Accessibility
    6. IT Thought Leadership
    7. The User Experience / Client Service Connection
  4. Great Internal Client Service
    1. Understanding Your Clients' Characteristics
    2. Being Proactive vs. Reactive
    3. Showing Service Ownership
    4. What Your Internal Clients Want
    5. Importance of Communicating Project Status
    6. Communicating with Your Client Leadership
  5. Conflict Resolution
    1. Initial Thoughts and Vocabulary
      1. The Typology of Conflict
      2. Types of Conflict
      3. The Conflict Spiral
    2. Quick Conflict Resolution Tips
      1. Interpersonal Ground Rules
      2. Nice Ways to Say “No”
      3. Using "How" and "What" questions
      4. VASE, ERIC, and BEGIN
      5. Using Emotional Maturity
      6. Body Language Queues and Concepts
  6. Leadership Concepts
    1. Thoughts on Leadership
      1. Leadership Versus Management
      2. Managers Lead by Example
      3. Building Trust
      4. Delegating Without Control
      5. Expectations Setting
      6. Relationship Building
      7. Role of the Manager Leader
      8. Advocating Employee Ideas
      9. 10 Types of Leadership Styles
    2. Servant Leadership
      1. Description
      2. Key Characteristics
      3. Advantages and Disadvantages
      4. Consistency with the Scrum Master Role
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Preparing for Class

No cancelation for low enrollment

Certified Microsoft Partner

Registered Education Provider (R.E.P.)

GSA schedule pricing

88,409

Students who have taken Live Online Training

15,968

Organizations who trust Webucator for their training needs

100%

Satisfaction guarantee and retake option

9.45

Students rated our trainers 9.45 out of 10 based on 5098 reviews

Class was convenient, informative, had great materials and a great instructor. Would happily do it again.

Omar Mills, Freddie Mac
McLean VA

The instructor did an excellent job working with a group that learned at different paces.

Lou Mangiaracina, Anchor an Oldcastle Company

I really enjoyed the class. It was great to take the class from the convenience of my office. I also appreciated the individualized attention.

Julia Scott, Scott Realty Advisors
Charlotte NC

Excellent class! Webucator lets you take the class as many times as you want if you need clarification. Highly recommended.

Daniel Sebagh, Standard & Poors
New York NY

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