Agile Scrum Master Soft Skills Training

By their nature, Agile/Scrum-driven projects require a high level of interpersonal communication, teamwork, problem solving, decision making, and other related business and soft skills. Additionally, those in the Scrum Master roles require additional specialized skills including leadership, managing change, conflict resolution, influence, client service and more.

This two-day, customizable ?Agile Scrum Master Soft Skills Training training class is designed to give Scrum Masters the soft skills needed to maximize their effectiveness and enhance project success.

Goals
  1. Learn how to lead with authority.
  2. Learn about change management.
  3. Learn to define and assess the user experience.
  4. Learn how to manage client service and conflict resolution.
  5. Learn advanced leadership concepts.
Outline
  1. Leadership without Authority
    1. Initial Thoughts and Vocabulary
      1. Types of Respect
      2. Barriers to Influence
    2. Leading Influence Concepts and Techniques
      1. Cialdini's Six Principles of Influence
      2. Cohen-Bradford Influent Model
      3. Understanding Yourself and Others
      4. The Johari Window
      5. Merrill & Reid Social Styles
    3. Maximizing Your Personal Power
      1. 12 Ways That Position You to Influence Others
  2. Being an Agent of Change
    1. Changing People and Culture
      1. Role of an Entrepreneur
      2. Needed Change Management Skills
      3. The Change Management Process
      4. Emotional Stages of Change
      5. Agents of Change
      6. Proper Communication
    2. Making Change Succeed
    3. Commitment and Buy-In
    4. Four Phase Change Process
  3. User Experience
    1. Definition
    2. Product Quality
    3. Services Quality
    4. Documentation and Training Quality
    5. Multi-Channel Accessibility
    6. IT Thought Leadership
    7. The User Experience / Client Service Connection
  4. Great Internal Client Service
    1. Understanding Your Clients' Characteristics
    2. Being Proactive vs. Reactive
    3. Showing Service Ownership
    4. What Your Internal Clients Want
    5. Importance of Communicating Project Status
    6. Communicating with Your Client Leadership
  5. Conflict Resolution
    1. Initial Thoughts and Vocabulary
      1. The Typology of Conflict
      2. Types of Conflict
      3. The Conflict Spiral
    2. Quick Conflict Resolution Tips
      1. Interpersonal Ground Rules
      2. Nice Ways to Say “No”
      3. Using "How" and "What" questions
      4. VASE, ERIC, and BEGIN
      5. Using Emotional Maturity
      6. Body Language Queues and Concepts
  6. Leadership Concepts
    1. Thoughts on Leadership
      1. Leadership Versus Management
      2. Managers Lead by Example
      3. Building Trust
      4. Delegating Without Control
      5. Expectations Setting
      6. Relationship Building
      7. Role of the Manager Leader
      8. Advocating Employee Ideas
      9. 10 Types of Leadership Styles
    2. Servant Leadership
      1. Description
      2. Key Characteristics
      3. Advantages and Disadvantages
      4. Consistency with the Scrum Master Role
Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Preparing for Class

Training for your Team

Length: 2 Days
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

Training for Yourself

$1,190.00 or 2 vouchers
  • Live Online Training
  • For Individuals
  • Expert Instructors
  • Guaranteed to Run
  • 100% Free Re-take Option
  • 1-minute Video

What people say about our training

Great Class with a top notch instructor. He makes you very comfortable and willing to participate in all the exercises. You can tell that he is very interested in seeing his students succeed.
Alvin Boyd
Hanks, Hanks and Associates, LLC
I will definitely use Webucator in the future for my technical training needs.
Keesha Coleman
Georgia State University
The class absolutely met my expectations. I really learned a lot in just one week.
Laura Lex
Geovera Holdings, Inc.
This course exceeded my expectations and was more interactive than I ever imagined. It was well worth my time.
Brittany Harris
Holland Nameplate

No cancelation for low enrollment

Certified Microsoft Partner

Registered Education Provider (R.E.P.)

GSA schedule pricing

60,259

Students who have taken Instructor-led Training

11,642

Organizations who trust Webucator for their Instructor-led training needs

100%

Satisfaction guarantee and retake option

9.28

Students rated our trainers 9.28 out of 10 based on 28,140 reviews

Contact Us or call 1-877-932-8228