Agile Scrum Master Soft Skills Training

  4.9 out of 5 - Read Testimonials

This course can be delivered live online, at your offices, or at any other location.

By their nature, Agile/Scrum-driven projects require a high level of interpersonal communication, teamwork, problem solving, decision making, and other related business and soft skills. Additionally, those in the Scrum Master roles require additional specialized skills including leadership, managing change, conflict resolution, influence, client service and more.

This two-day, customizable Agile Scrum Master Soft Skills Training training class is designed to give Scrum Masters the soft skills needed to maximize their effectiveness and enhance project success.

Registered Education Provider (R.E.P.)

Webucator is a Registered Education Provider (R.E.P.) approved by PMI® to issue professional development units (PDUs) for its project management training courses.

Goals
  1. Learn how to lead with authority.
  2. Learn about change management.
  3. Learn to define and assess the user experience.
  4. Learn how to manage client service and conflict resolution.
  5. Learn advanced leadership concepts.
Outline
  1. Leadership without Authority
    1. Initial Thoughts and Vocabulary
      1. Types of Respect
      2. Barriers to Influence
    2. Leading Influence Concepts and Techniques
      1. Cialdini's Six Principles of Influence
      2. Cohen-Bradford Influent Model
      3. Understanding Yourself and Others
      4. The Johari Window
      5. Merrill & Reid Social Styles
    3. Maximizing Your Personal Power
      1. 12 Ways That Position You to Influence Others
  2. Being an Agent of Change
    1. Changing People and Culture
      1. Role of an Entrepreneur
      2. Needed Change Management Skills
      3. The Change Management Process
      4. Emotional Stages of Change
      5. Agents of Change
      6. Proper Communication
    2. Making Change Succeed
    3. Commitment and Buy-In
    4. Four Phase Change Process
  3. User Experience
    1. Definition
    2. Product Quality
    3. Services Quality
    4. Documentation and Training Quality
    5. Multi-Channel Accessibility
    6. IT Thought Leadership
    7. The User Experience / Client Service Connection
  4. Great Internal Client Service
    1. Understanding Your Clients' Characteristics
    2. Being Proactive vs. Reactive
    3. Showing Service Ownership
    4. What Your Internal Clients Want
    5. Importance of Communicating Project Status
    6. Communicating with Your Client Leadership
  5. Conflict Resolution
    1. Initial Thoughts and Vocabulary
      1. The Typology of Conflict
      2. Types of Conflict
      3. The Conflict Spiral
    2. Quick Conflict Resolution Tips
      1. Interpersonal Ground Rules
      2. Nice Ways to Say “No”
      3. Using "How" and "What" questions
      4. VASE, ERIC, and BEGIN
      5. Using Emotional Maturity
      6. Body Language Queues and Concepts
  6. Leadership Concepts
    1. Thoughts on Leadership
      1. Leadership Versus Management
      2. Managers Lead by Example
      3. Building Trust
      4. Delegating Without Control
      5. Expectations Setting
      6. Relationship Building
      7. Role of the Manager Leader
      8. Advocating Employee Ideas
      9. 10 Types of Leadership Styles
    2. Servant Leadership
      1. Description
      2. Key Characteristics
      3. Advantages and Disadvantages
      4. Consistency with the Scrum Master Role
Professional Development Units

14 PMI® PDUs

Webucator is a Registered Education Provider approved by PMI® to issue 14 professional development units for the successful completion of this course.

Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Training for your Team

Length: 2 Days
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

What people say about our training

I was surprised by how fast the one day course went by. It was very easy to digest the information and apply immediately to my own work.
Selena Stitzer
Marvel
How Cool Is That! To be able to learn an entire program in 3 days right from your desk or home office!
Carol Ann Nash
Coca-Cola Bottling Company Consolidated
Great class. Very informational and the instructor's knowledge and patience was wonderful.
Pam Babuder
Enterprise Software Development, LLC
My trainer was extremely knowledgeable and professional. She was very courteous and encouraged learning. She was able to effectively answer any questions I had and I learned a great deal in a very short amount of time. The set up between the book, computer, and audio is ideal for learning. You get hands on experience while under the supervision of an expert. I will gladly recommend this training to others.
Kristin Huddy
Department of Children & Families - Training Academy

No cancelation for low enrollment

Certified Microsoft Partner

Registered Education Provider (R.E.P.)

GSA schedule pricing

62,571

Students who have taken Instructor-led Training

11,832

Organizations who trust Webucator for their Instructor-led training needs

100%

Satisfaction guarantee and retake option

9.80

Students rated our Agile Scrum Master Soft Skills Training trainers 9.80 out of 10 based on 11 reviews

Contact Us or call 1-877-932-8228