Agile Scrum Master Soft Skills Training

By their nature, Agile/Scrum-driven projects require a high level of interpersonal communication, teamwork, problem solving, decision making, and other related business and soft skills. Additionally, those in the Scrum Master roles require additional specialized skills including leadership, managing change, conflict resolution, influence, client service and more.

This two-day, customizable ?Agile Scrum Master Soft Skills Training training class is designed to give Scrum Masters the soft skills needed to maximize their effectiveness and enhance project success.

Goals
  1. Learn how to lead with authority.
  2. Learn about change management.
  3. Learn to define and assess the user experience.
  4. Learn how to manage client service and conflict resolution.
  5. Learn advanced leadership concepts.
Outline
  1. Leadership without Authority
    1. Initial Thoughts and Vocabulary
      1. Types of Respect
      2. Barriers to Influence
    2. Leading Influence Concepts and Techniques
      1. Cialdini's Six Principles of Influence
      2. Cohen-Bradford Influent Model
      3. Understanding Yourself and Others
      4. The Johari Window
      5. Merrill & Reid Social Styles
    3. Maximizing Your Personal Power
      1. 12 Ways That Position You to Influence Others
  2. Being an Agent of Change
    1. Changing People and Culture
      1. Role of an Entrepreneur
      2. Needed Change Management Skills
      3. The Change Management Process
      4. Emotional Stages of Change
      5. Agents of Change
      6. Proper Communication
    2. Making Change Succeed
    3. Commitment and Buy-In
    4. Four Phase Change Process
  3. User Experience
    1. Definition
    2. Product Quality
    3. Services Quality
    4. Documentation and Training Quality
    5. Multi-Channel Accessibility
    6. IT Thought Leadership
    7. The User Experience / Client Service Connection
  4. Great Internal Client Service
    1. Understanding Your Clients' Characteristics
    2. Being Proactive vs. Reactive
    3. Showing Service Ownership
    4. What Your Internal Clients Want
    5. Importance of Communicating Project Status
    6. Communicating with Your Client Leadership
  5. Conflict Resolution
    1. Initial Thoughts and Vocabulary
      1. The Typology of Conflict
      2. Types of Conflict
      3. The Conflict Spiral
    2. Quick Conflict Resolution Tips
      1. Interpersonal Ground Rules
      2. Nice Ways to Say “No”
      3. Using "How" and "What" questions
      4. VASE, ERIC, and BEGIN
      5. Using Emotional Maturity
      6. Body Language Queues and Concepts
  6. Leadership Concepts
    1. Thoughts on Leadership
      1. Leadership Versus Management
      2. Managers Lead by Example
      3. Building Trust
      4. Delegating Without Control
      5. Expectations Setting
      6. Relationship Building
      7. Role of the Manager Leader
      8. Advocating Employee Ideas
      9. 10 Types of Leadership Styles
    2. Servant Leadership
      1. Description
      2. Key Characteristics
      3. Advantages and Disadvantages
      4. Consistency with the Scrum Master Role
Professional Development Units

14 PMI® PDUs

Webucator is a Registered Education Provider approved by PMI® to issue 14 professional development units for the successful completion of this course.

Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Preparing for Class

Training for your Team

Length: 2 Days
  • Private Class for your Team
  • Online or On-location
  • Customizable
  • Expert Instructors

Training for Yourself

$1,190.00 or 2 vouchers
  • Live Online Training
  • For Individuals
  • Expert Instructors
  • Guaranteed to Run
  • 100% Free Re-take Option
  • 1-minute Video

What people say about our training

Fantastic instructors! The one I had was knowledgeable, professional and caring. He insured that every student's questions were answered in a manner that they understood. The environment set by the instructor made this one of my best learning experiences in my life!
Daniel Hansen
Leidos
The SharePoint Designer class was very engaging. The instructor was on the top of his game and was very helpful.,
Dwayne Pottet
n/a
The course is setup very well and interactively so you can learn while working and also from the instructor's screen.
Ryan Novak
MB Financial Bank
Excellent class. With the instructor's constant attention to student questions, you easily forget you are in an online training environment. It felt like a classroom to me.
Julie Kennedy
n/a

No cancelation for low enrollment

Certified Microsoft Partner

Registered Education Provider (R.E.P.)

GSA schedule pricing

60,864

Students who have taken Instructor-led Training

11,704

Organizations who trust Webucator for their Instructor-led training needs

100%

Satisfaction guarantee and retake option

9.29

Students rated our trainers 9.29 out of 10 based on 28,802 reviews

Contact Us or call 1-877-932-8228