Approximately of training.
This Customer Service training class teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this class knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
Basic: Access to all course content, including presentations, readings, exercises, and quizzes.
Plus: The same course with private support from an expert instructor. For groups of 25 or more.
Premium: The same course with email and live, one-on-one support from a live instructor. For groups of 25 or more.
Expert instructors: Courses have been developed by the same instructors who teach our instructor-led classes.
Upgrades: Choose Plus or Premium to get direct help from the trainers.
Hands-on Experience: Exercises developed by our expert instructors provide hands-on experience and ensure that your training is successful.
Always On: The courses are always available for you, all day, everyday.