Windows 7, Enterprise Desktop Support Technician

Delivery Options

• Live eLearning (5 days): $2,375.00 (Register)

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• Customized Onsite Training (5 days): Request a Proposal

Class Date and Time	Price Volume Discounts Students Discounts 2 5% 3-4 10% 5 or more 15% GSA Price: $2,256.25	Register
May 17 - 21, 2010 10:00 AM - 6:00 PM ET	$2,375.00 or 5 vouchers	Register
Jun 7 - 11, 2010 10:00 AM - 6:00 PM ET	$2,375.00 or 5 vouchers	Register

Class Description

Class Overview

Class Goals

• Learn to identify and Resolve Desktop Application Issues
• Learn to identify the Cause of and Resolve Networking Issues
• Learn to manage and Maintain Systems That Run Windows 7
• Learn to support Mobile Users
• Learn to identify the Cause of and Resolve Security Issues

Class Outline

1. Identify and Resolve New Software Installation Issues
   1. Planning New Software Deployment
   2. Multilingual Deployment
   3. Using Group Policy to install software
   4. Using Software Restriction Policies
   5. Digitally Signing Software
   6. Using WMI
   7. Using Applocker
   8. Using Virtualization for Testing
   9. Resolve Software Installation Issues
   10. Lab: Identify and Resolve New Software Installation Issues
2. Resolve Software Configuration Issues
   1. Change Default Settings on the Image
   2. Enable and Disable Features
   3. Pointing to a Network Resource
   4. Configuring Updates
   5. Resolve Configuration Issues with Group Policy
   6. Driver Updates
   7. Problem Steps Recorder
   8. Resolve Software Configuration Issues
   9. Lab: Resolve Software Configuration Issues
3. Resolve Software Failure
   1. Event Viewer
   2. Event Forwarding
   3. Application Compatibility Toolkit
   4. Windows Troubleshooting Platform
   5. Windows Experience Index
   6. Testing Compatibility with Safe Mode
   7. System Restore
   8. Resolve Software Failure
   9. Lab: Resolve Software Failure
4. Identify and Resolve Logon Issues
   1. Authentication Process
   2. Machine Accounts
   3. Trust Relationships
   4. Network Services
   5. User Account Properties
   6. User Profiles
   7. Resolve Logon Issues
   8. Lab: Identify and Resolve Logon Issues
5. Identify and Resolve Network Connectivity Issues
   1. Scope of the Problem
   2. Hardware Issues
   3. TCP/IP Configuration
   4. Network Routing
   5. IPSec Configuration
   6. Network Connectivity Tools
   7. Branch Cache
   8. Resolve Network Connectivity Issues
   9. Lab: Identify and Resolve Network Connectivity Issues
6. Identify and Resolve Name Resolution Issues
   1. DNS Name Resolution
   2. Using a Hosts files
   3. WINS Configuration
   4. Using LMHOSTS files
   5. Name Resolution Order
   6. Manual vs DHCP Configuration
   7. Resolve Name Resolution Issues
   8. Lab: Identify and Resolve Name Resolution Issues
7. Identify and Resolve Network Printer Issues
   1. Connecting to a Network Printer
   2. Managing the Print Spooler
   3. Setting Printer Priorities
   4. Creating Printer Pools
   5. Configuring Drivers
   6. Printer Schedules
   7. Printer Permissions
   8. Manage Printers with Group Policy Settings
   9. Resolve Network Printer Issues
   10. Lab: Identify and Resolve Network Printer Issues
8. Identify and Resolve Performance Issues
   1. Analyzing Event Logs
   2. Setting Power Management
   3. Optimize Processor Usage
   4. Optimizing Memory Usage
   5. Optimize Hard Drive Usage
   6. Optimize Network Usage
   7. Performance Tools
   8. Resolve Performance Issues
   9. Lab: Identify and Resolve Performance Issues
9. Identify and Resolve Hardware Failure Issues
   1. Diagnosing Memory Failure Issues
   2. Hard Drive Issues
   3. Network Card Issues
   4. Power Supply Issues
   5. Windows Hardware Diagnostic Tools
   6. Resolve Hardware Failure Issues
   7. Lab: Identify and Resolve Hardware Failure Issues
10. Identify and Resolve Wireless Connectivity Issues
    1. Signal Strength
    2. Wireless Security
    3. Wireless Profiles
    4. Management Options for Wireless Devices
    5. Resolve Wireless Connectivity Issues
    6. Lab: Identify and Resolve Wireless Connectivity Issues
11. Identify and Resolve Remote Access Issues
    1. Remote Access Methods
    2. Dial-up Configuration
    3. VPN Configuration
    4. DirectAccess Configuration
    5. Authentication Protocols
    6. Resolve Remote Access Issues
    7. Lab: Identify and Resolve Remote Access Issues
12. Manage File Synchronization
    1. Configuring Offline File Access
    2. Synchronization Settings
    3. Transparent Caching
    4. Roaming Profiles
    5. Restoring Network Files
    6. Resolve File Synchronization Problems
    7. Lab: Manage File Synchronization
13. Identify and Resolve Internet Explorer Security Issues
    1. Configure Security Zone
    2. Configure Security Levels
    3. Configure Privacy Settings
    4. Managing Add-ons
    5. Configure Smart Screen Filter
    6. Other Security Issues
    7. Resolve Internet Explorer Security Issues
    8. Lab: Identify and Resolve Internet Explorer Security Issues
14. Identify and Resolve Firewall Issues
    1. Securing Network Applications and Features
    2. Program and Port Exceptions
    3. Configuring Notifications and Logging
    4. Network Security Tools
    5. Resolve Firewall Issues
    6. Lab: Identify and Resolve Firewall Issues
15. Identify and Resolve Issues Due To Malicious Software
    1. Proactive Malware Protection
    2. Protecting Internet Explorer
    3. Windows and Anti-Virus Updates
    4. Recovering From Malware Infection
    5. Resolve Issues Due To Malicious Software
    6. Lab: Identify and Resolve Issues Due To Malicious Software
16. Identify and Resolve Encryption Issues
    1. Configuring a Recovery Agent
    2. Using EFS
    3. Using BitLocker
    4. Encryption Tools
    5. Resolve Encryption Issues
    6. Lab: Identify and Resolve Encryption Issues
17. Identify and Resolve Software Update Issues
    1. Types of Windows Updates
    2. Using Windows Update
    3. Using Microsoft Update
    4. Resolve Software Update Issues
    5. Lab: Identify and Resolve Software Update Issues

Class Materials

All students receive a course manual or book and all the class examples.

Students in private onsite classes will also receive:

• Technical Reference Library

Class Prerequisites

Experience in the following areas is required:

• TCP/IP Troubleshooting skills
• Experience working in a domain environment
• Experience using desktop and command-line troubleshooting tools
• Experience installing and troubleshooting desktop application problems
• Experience configuring registry and group policy settings

Experience in the following areas would be beneficial:

• A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Technical Requirements

Our computer technical requirements and setup process is easy, with support just a click away.

• Course technical requirements and setup instructions.