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MOC 2262 - Supporting Users Running Applications on a Microsoft Windows XP Operating System
Delivery Options
- Live eLearning (2 days): $950.00 (Register)
- Customized Onsite Training (2 days): Request a Proposal
| Class Date and Time |
Price
|
Register |
|---|---|---|
| Apr 22 - 23, 2010 10:00 AM - 6:00 PM ET | $950.00 or 2 vouchers | Register |
| May 20 - 21, 2010 10:00 AM - 6:00 PM ET | $950.00 or 2 vouchers | Register |
| Jun 17 - 18, 2010 10:00 AM - 6:00 PM ET | $950.00 or 2 vouchers | Register |
Class Description
Class Overview
This Windows XP training class teaches students how to troubleshoot and repair problems with Windows XP by reacting to incident requests from end users. The class will help the student prepare for Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.
Class Goals
- Learn to support users running applications on Windows XP
- Learn to troubleshoot desktop application support issues
- Learn to troubleshoot issues related to Internet Explorer
- Learn to troubleshoot issues related to Outlook
- Learn to troubleshoot issues related to Office
- Learn to troubleshoot issues related to Outlook Express
Class Outline
- Introduction to Supporting Users Running Applications on Windows XP
- Overview of Desktop Application Support
- The Windows System Architecture and Desktop Application Support
- Troubleshooting Application Installation Issues
- Troubleshooting Desktop Application Support Issues
- Troubleshooting Win32 applications
- Troubleshooting security issues related to applications
- Troubleshooting application compatibility issues
- Troubleshooting MS-DOS-based and Win16 applications
- Lab: Troubleshooting Desktop Application Support Issues
- Troubleshooting Issues Related to Internet Explorer
- Configuring and Troubleshooting General Settings
- Configuring and Troubleshooting Security and Privacy Settings
- Configuring and Troubleshooting Content Settings
- Configuring and Troubleshooting Connectivity Settings
- Configuring and Troubleshooting Program Settings
- Customizing Internet Explorer
- Lab: Troubleshooting Issues Related to Internet Explorer
- Troubleshooting Issues Related to Outlook
- Configuring Outlook to Use Exchange Server
- Configuring Outlook Data
- Configuring Outlook for Internet E-Mail
- Troubleshooting Outlook
- Lab: Troubleshoot Issues Related to Outlook
- Troubleshooting Issues Related to Office
- Configuring and Troubleshooting an Office Installation
- Configuring Office Security
- Configuring Office Recoverability
- Configuring Office Language Features
- Lab: Configuring Issues Related to Office
- Troubleshooting Issues Related to Outlook Express
- Configuring Outlook Express for E-Mail
- Importing and Exporting Outlook Express Data
- Configuring Outlook Express for Newsgroups
- Lab: Troubleshooting Issues Related to Outlook Express
Class Materials
All students receive a course manual or book and all the class examples.
Students in private onsite classes will also receive:
Class Prerequisites
Experience in the following areas is required:
- Experience supporting Microsoft Windows
- Experience using Microsoft Office as a general user.
- Experience using a Microsoft Windows operating system such as Microsoft Windows XP.
Courses that can help you meet these prerequisites:
Technical Requirements
Our computer technical requirements and setup process is easy, with support just a click away.
Like a class you would go to, but you don't have to go anywhere. More...
The trainer comes to you and delivers a class customized for your team. More...
Our least expensive option. You proceed through the course entirely at your own pace. More...
