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MOC 50331 - Windows 7, Enterprise Desktop Support Technician
Delivery Options
- Live Online Training - Public Class (): $2,375.00 (Register)
- Customized Onsite Training (5 days): Request a Proposal
| Class Date and Time |
Price
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|---|---|---|
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$2,375.00
or 5 vouchers
vouchers
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| $2,375.00 or 5 vouchers vouchers | ||
| $2,375.00 or 5 vouchers vouchers | ||
| $2,375.00 or 5 vouchers vouchers | ||
| $2,375.00 or 5 vouchers vouchers | ||
| $2,375.00 or 5 vouchers vouchers | ||
| $2,375.00 or 5 vouchers vouchers | ||
| $2,375.00 or 5 vouchers vouchers | ||
| $2,375.00 or 5 vouchers vouchers | ||
| $2,375.00 or 5 vouchers vouchers |
Class Description
Class Overview
This Windows 7 training class provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
This class is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers.
Class Goals
- Learn to identify and Resolve Desktop Application Issues
- Learn to identify the Cause of and Resolve Networking Issues
- Learn to manage and Maintain Systems That Run Windows 7
- Learn to support Mobile Users
- Learn to identify the Cause of and Resolve Security Issues
Class Outline
- Identify and Resolve New Software Installation Issues
- Planning New Software Deployment
- Multilingual Deployment
- Using Group Policy to install software
- Using Software Restriction Policies
- Digitally Signing Software
- Using WMI
- Using Applocker
- Using Virtualization for Testing
- Resolve Software Installation Issues
- Lab: Identify and Resolve New Software Installation Issues
- Resolve Software Configuration Issues
- Change Default Settings on the Image
- Enable and Disable Features
- Pointing to a Network Resource
- Configuring Updates
- Resolve Configuration Issues with Group Policy
- Driver Updates
- Problem Steps Recorder
- Resolve Software Configuration Issues
- Lab: Resolve Software Configuration Issues
- Resolve Software Failure
- Event Viewer
- Event Forwarding
- Application Compatibility Toolkit
- Windows Troubleshooting Platform
- Windows Experience Index
- Testing Compatibility with Safe Mode
- System Restore
- Resolve Software Failure
- Lab: Resolve Software Failure
- Identify and Resolve Logon Issues
- Authentication Process
- Machine Accounts
- Trust Relationships
- Network Services
- User Account Properties
- User Profiles
- Resolve Logon Issues
- Lab: Identify and Resolve Logon Issues
- Identify and Resolve Network Connectivity Issues
- Scope of the Problem
- Hardware Issues
- TCP/IP Configuration
- Network Routing
- IPSec Configuration
- Network Connectivity Tools
- Branch Cache
- Resolve Network Connectivity Issues
- Lab: Identify and Resolve Network Connectivity Issues
- Identify and Resolve Name Resolution Issues
- DNS Name Resolution
- Using a Hosts files
- WINS Configuration
- Using LMHOSTS files
- Name Resolution Order
- Manual vs DHCP Configuration
- Resolve Name Resolution Issues
- Lab: Identify and Resolve Name Resolution Issues
- Identify and Resolve Network Printer Issues
- Connecting to a Network Printer
- Managing the Print Spooler
- Setting Printer Priorities
- Creating Printer Pools
- Configuring Drivers
- Printer Schedules
- Printer Permissions
- Manage Printers with Group Policy Settings
- Resolve Network Printer Issues
- Lab: Identify and Resolve Network Printer Issues
- Identify and Resolve Performance Issues
- Analyzing Event Logs
- Setting Power Management
- Optimize Processor Usage
- Optimizing Memory Usage
- Optimize Hard Drive Usage
- Optimize Network Usage
- Performance Tools
- Resolve Performance Issues
- Lab: Identify and Resolve Performance Issues
- Identify and Resolve Hardware Failure Issues
- Diagnosing Memory Failure Issues
- Hard Drive Issues
- Network Card Issues
- Power Supply Issues
- Windows Hardware Diagnostic Tools
- Resolve Hardware Failure Issues
- Lab: Identify and Resolve Hardware Failure Issues
- Identify and Resolve Wireless Connectivity Issues
- Signal Strength
- Wireless Security
- Wireless Profiles
- Management Options for Wireless Devices
- Resolve Wireless Connectivity Issues
- Lab: Identify and Resolve Wireless Connectivity Issues
- Identify and Resolve Remote Access Issues
- Remote Access Methods
- Dial-up Configuration
- VPN Configuration
- DirectAccess Configuration
- Authentication Protocols
- Resolve Remote Access Issues
- Lab: Identify and Resolve Remote Access Issues
- Manage File Synchronization
- Configuring Offline File Access
- Synchronization Settings
- Transparent Caching
- Roaming Profiles
- Restoring Network Files
- Resolve File Synchronization Problems
- Lab: Manage File Synchronization
- Identify and Resolve Internet Explorer Security Issues
- Configure Security Zone
- Configure Security Levels
- Configure Privacy Settings
- Managing Add-ons
- Configure Smart Screen Filter
- Other Security Issues
- Resolve Internet Explorer Security Issues
- Lab: Identify and Resolve Internet Explorer Security Issues
- Identify and Resolve Firewall Issues
- Securing Network Applications and Features
- Program and Port Exceptions
- Configuring Notifications and Logging
- Network Security Tools
- Resolve Firewall Issues
- Lab: Identify and Resolve Firewall Issues
- Identify and Resolve Issues Due To Malicious Software
- Proactive Malware Protection
- Protecting Internet Explorer
- Windows and Anti-Virus Updates
- Recovering From Malware Infection
- Resolve Issues Due To Malicious Software
- Lab: Identify and Resolve Issues Due To Malicious Software
- Identify and Resolve Encryption Issues
- Configuring a Recovery Agent
- Using EFS
- Using BitLocker
- Encryption Tools
- Resolve Encryption Issues
- Lab: Identify and Resolve Encryption Issues
- Identify and Resolve Software Update Issues
- Types of Windows Updates
- Using Windows Update
- Using Microsoft Update
- Resolve Software Update Issues
- Lab: Identify and Resolve Software Update Issues
Class Materials
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
Class Prerequisites
Experience in the following areas is required:
- TCP/IP Troubleshooting skills
- Experience working in a domain environment
- Experience using desktop and command-line troubleshooting tools
- Experience installing and troubleshooting desktop application problems
- Experience configuring registry and group policy settings
Experience in the following areas would be beneficial:
- A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.
Technical Requirements
Our computer technical requirements and setup process is easy, with support just a click away.
- Onsite and Instructor-led Online course technical requirements and setup instructions.
- WebEx system requirements for Instructor-led Online delivery option.
- Hosted eLearning course system requirements and frequently asked questions.
Associated Certifications
Watch 3-minute Demo Video
of Live Online Training:
of Live Online Training:
Webucator is a Registered Education Provider (R.E.P.) approved by PMI to issue professional development units (PDUs) for our training courses.