This Exchange Server 2007 training class teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Class Goals

Learn to use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.
Learn to monitor and troubleshoot client performance and connectivity.
Learn to identify and resolve issues related to access of resources and messages.
Learn to monitor and troubleshoot mail flow.
Learn to monitor and troubleshoot Mailbox servers.
Learn to monitor and troubleshoot external and additional services.
Learn to identify trends in a messaging system.

Class Outline

Introduction to Exchange Server Monitoring and Troubleshooting
1. Introduction to Microsoft Operations Manager
2. Introduction to Troubleshooting Exchange Server 2007
3. Demonstration: Using MOM to Monitor Exchange Servers
4. Lab: Introduction to Exchange Server Monitoring and Troubleshooting
Monitoring and Troubleshooting Client Performance and Connectivity
1. Tools for Monitoring Client Performance and Connectivity
2. Process for Troubleshooting MAPI Clients
3. Process for Troubleshooting Client Access Server Clients
4. Lab: Monitoring and Troubleshooting Client Performance and Connectivity
Troubleshooting Access to Resources and Messages
1. How Public Folder Access Works
2. How Calendaring Works
3. Process for Troubleshooting Client Access Server Issues
4. Lab: Troubleshooting Access to Messaging Contents
Monitoring and Troubleshooting Mail Flow
1. Discussion: Tools for Monitoring Mail Flow
2. Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
3. Process for Troubleshooting Internal Mail Flow
4. Process for Troubleshooting External Mail Flow
5. Lab: Monitoring and Troubleshooting Mail Flow
Monitoring and Troubleshooting Mailbox Servers
1. Tools for Monitoring and Troubleshooting Mailbox Servers
2. Process for Troubleshooting Mailbox Servers
3. Demonstration: Troubleshooting Mailbox Server Performance Issues
4. Lab: Monitoring and Troubleshooting Mailbox Servers
Monitoring and Troubleshooting External and Additional Services
1. Discussion: External and Additional Services Required by Exchange Server 2007
2. External Services Required for Unified Messaging in Exchange Server 2007
3. Monitoring External Services with MOM 2005
4. Lab: Monitoring and Troubleshooting External and Additional Services
Identifying Trends in a Messaging System
1. Tools for Identifying Trends in a Messaging System
2. Exchange Server 2007 Management Pack MOM Reports
3. Discussion: Information Required to Identify and Resolve Trends
4. Lab: Identifying Trends in a Messaging System

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Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Class Prerequisites

Experience in the following areas is required:

Fundamental knowledge of network technologies including DNS and firewall technologies.
Experience administering Exchange Server 2007.
Experience with the Windows Server 2003 operating system.
Experience with Active Directory directory service in Windows Server 2003.
Experience with managing backup and restore on Windows Servers.
Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Technical Requirements

Our computer technical requirements and setup process is easy, with support just a click away.

Associated Certifications

Microsoft Exchange Server 2007, Configuration

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MOC 5051 - Monitoring and Troubleshooting Microsoft Exchange Server 2007

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