This Windows XP training class teaches students how to troubleshoot and repair problems with Windows XP by reacting to incident requests from end users. The class will help the student prepare for Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

Class Goals

Learn to support users running applications on Windows XP
Learn to troubleshoot desktop application support issues
Learn to troubleshoot issues related to Internet Explorer
Learn to troubleshoot issues related to Outlook
Learn to troubleshoot issues related to Office
Learn to troubleshoot issues related to Outlook Express

Class Outline

Introduction to Supporting Users Running Applications on Windows XP
1. Overview of Desktop Application Support
2. The Windows System Architecture and Desktop Application Support
3. Troubleshooting Application Installation Issues
Troubleshooting Desktop Application Support Issues
1. Troubleshooting Win32 applications
2. Troubleshooting security issues related to applications
3. Troubleshooting application compatibility issues
4. Troubleshooting MS-DOS-based and Win16 applications
5. Lab: Troubleshooting Desktop Application Support Issues
Troubleshooting Issues Related to Internet Explorer
1. Configuring and Troubleshooting General Settings
2. Configuring and Troubleshooting Security and Privacy Settings
3. Configuring and Troubleshooting Content Settings
4. Configuring and Troubleshooting Connectivity Settings
5. Configuring and Troubleshooting Program Settings
6. Customizing Internet Explorer
7. Lab: Troubleshooting Issues Related to Internet Explorer
Troubleshooting Issues Related to Outlook
1. Configuring Outlook to Use Exchange Server
2. Configuring Outlook Data
3. Configuring Outlook for Internet E-Mail
4. Troubleshooting Outlook
5. Lab: Troubleshoot Issues Related to Outlook
Troubleshooting Issues Related to Office
1. Configuring and Troubleshooting an Office Installation
2. Configuring Office Security
3. Configuring Office Recoverability
4. Configuring Office Language Features
5. Lab: Configuring Issues Related to Office
Troubleshooting Issues Related to Outlook Express
1. Configuring Outlook Express for E-Mail
2. Importing and Exporting Outlook Express Data
3. Configuring Outlook Express for Newsgroups
4. Lab: Troubleshooting Issues Related to Outlook Express

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Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Class Prerequisites

Experience in the following areas is required:

Experience supporting Microsoft Windows
Experience using Microsoft Office as a general user.
Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Courses that can help you meet these prerequisites:

MOC 2261 - Supporting Users Running the Microsoft Windows XP Operating System

Technical Requirements

Our computer technical requirements and setup process is easy, with support just a click away.

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MOC 2262 - Supporting Users Running Applications on a Microsoft Windows XP Operating System

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Class Description

Class Overview