This Windows XP training class provides students with the knowledge and skills to troubleshoot and escalate or repair problems with Windows desktop operating systems by reacting to incident requests from end users. This class will provide the basic knowledge of system architecture and security needed to provide the students with the requisite skills required to support end users and adhere to ITIL/MOF foundational operations.

Class Goals

Learn to describe the role and key skills of a desktop support technician (DST) and the different environments they work in.
Learn to describe the concepts of user accounts, user profiles and user rights, and identify and resolve logon issues.
Learn to identify and resolve system configuration and security issues.
Learn to identify and resolve network connectivity issues.
Learn to identify and resolve hardware issues.
Learn to identify and resolve file and folder issues.
Learn to identify and resolve print issues.
Learn to identify and resolve startup issues.

Class Outline

Introduction to the Desktop Support Technician Role and Environment
1. Examining the Desktop Support Technician Role
2. Examining the Desktop Support Environment
3. Interacting with Users
Resolving User Account and Logon Issues
1. Desktop Operating System Concepts
2. User Account Concepts
3. Troubleshooting User Logon Issues
4. Lab: Resolving User Account and Logon Issues
Resolving System Configuration and Security Issues
1. Troubleshooting System Configuration Issues
2. Troubleshooting Security Issues
3. Troubleshooting System Performance
4. Lab: Resolving System Configuration and Security Issues
Resolving Network Connectivity Issues
1. Managing Computer Addressing Issues
2. Troubleshooting Name Resolution Issues
3. Troubleshooting Remote Network Connectivity Issues
4. Troubleshooting Computers by Using Remote Connection Tools
5. Lab: Resolving Network Connectivity Issues
Resolving Hardware Issues
1. Managing Drivers
2. Troubleshooting Drivers by Using Safe Mode
3. Troubleshooting Storage Devices
4. Troubleshooting Display Devices
5. Troubleshooting I/O Devices
6. Troubleshooting ACPI
7. Lab: Resolving Hardware Issues
Resolving File and Folder Issues
1. Managing Files and Folders
2. Troubleshooting Access to Files and Folders
3. Troubleshooting Access to Shared Files and Folders
4. Troubleshooting Access to Offline Files
5. Lab: Resolving File and Folder Issues
Resolving Printer Issues
1. Installing Local and Network Printers
2. Troubleshooting Printer Drivers
3. Troubleshooting Printers and Print Jobs
4. Lab: Resolving Printer Issues
Resolving Startup Issues
1. Overview of the Windows XP Boot Process
2. Troubleshooting the Boot Process
3. Lab: Resolving Startup Issues

Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Class Prerequisites

Experience in the following areas is required:

Basic experience of a Microsoft Windows operating system such as Microsoft Windows XP.
Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Microsoft Internet Explorer.
Basic understanding of core operating system technologies, including installation and configuration.
Basic understanding of hardware components and their functions.
Basic understanding of the major desktop components and interfaces and their functions.
Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings.
Basic experience of command-line utilities for managing the operating system.
Basic understanding of technologies that are available for establishing Internet connectivity.

Technical Requirements

Our computer technical requirements and setup process is easy, with support just a click away.

Onsite and Instructor-led Online course technical requirements and setup instructions.
WebEx system requirements for Instructor-led Online delivery option.
Hosted eLearning course system requirements and frequently asked questions.

Quick Links

Courseware

Purchase Courseware

Client Success

Join The Team

Learn how you can become a Webucator Trainer
Career Opportunities

Locations

Where We've Trained
Some of the Cities in which Webucator has Trained:
1. Phoenix, AZ
2. Pittsburgh, PA
3. Portland, OR
4. Providence, RI
5. Raleigh, NC
6. Sacramento, CA
7. St. Louis, MO
8. San Diego, CA
9. San Francisco, CA
10. San Jose, CA
11. Santa Clara, CA
12. Seattle, WA
13. Sunnyvale, CA
14. Tallahassee, FL
15. Tempe, AZ
16. Toronto, ON
17. Tucson, AZ
18. Tulsa, OK
19. Virginia Beach, VA
20. Washington, DC
1. Fort Worth, TX
2. Hampton, VA
3. Hollywood, FL
4. Houston, TX
5. Huntsville, AL
6. Indianapolis, IN
7. Jacksonville, FL
8. Las Vegas, NV
9. Lexington, KY
10. Los Angeles, CA
11. Louisville, KY
12. Madison, WI
13. Memphis, TN
14. Milwaukee, WI
15. Nashville, TN
16. New York, NY
17. Oklahoma City, OK
18. Omaha, NE
19. Ottawa, ON
20. Philadelphia, PA
1. Amarillo, TX
2. Atlanta, GA
3. Aurora, IL
4. Austin, TX
5. Baltimore, MD
6. Beaumont, TX
7. Boston, MA
8. Buffalo, NY
9. Calgary, AB
10. Cary, NC
11. Chandler, AZ
12. Chicago, IL
13. Cincinnati, OH
14. Cleveland, OH
15. Colorado Springs, CO
16. Columbus, OH
17. Dallas, TX
18. Dayton, OH
19. Denver, CO
20. Detroit, MI
We have trainers all over North America.
1. Indianapolis, IN
2. Boston, MA
3. Silver Spring, MD
4. Portland, ME
5. Detroit, MI
6. Minneapolis, MN
7. Kansas City, MO
8. St. Louis, MO
9. Jackson, MS
10. Charlotte, NC
11. Nashua, NH
12. Atlantic City, NJ
13. Newark, NJ
14. Jersey City, NJ,
15. Reno, NV
16. Philadelphia, PA
17. Calgary, Canada
18. Toronto, Canada
1. Phoenix, AZ
2. Los Angeles, CA
3. Oakland, CA
4. San Diego, CA
5. San Francisco, CA
6. San Jose, CA
7. Santa Clara, CA
8. Sacramento, CA
9. Boulder, CO
10. Denver, CO
11. Hartford, CT
12. Fort Lauderdale, FL
13. Fort Myers, FL
14. Orlando, FL
15. Tallahassee, FL
16. Atlanta, GA
17. Boise, ID
18. Chicago, IL

Training Options

Microsoft Partner

Watch 3-minute Demo Video
of Live Online Training:

Learn the benefits of online training with Webucator

Free Webinars

A Crash Course in CSS

Wed, 3/21 1:00 PM EST

Compare Webucator to leading Competitors

» Microsoft Certifications

» Certified Microsoft Courses

» Software Assurance Training Vouchers

Webucator is a Registered Education Provider (R.E.P.) approved by PMI to issue professional development units (PDUs) for our training courses.