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Virtual Communications for Managers
Delivery Options
- Live Online Training - Public Class (): $425.00
- Customized Onsite Training (1 day): Request a Proposal
- Looking for a self-paced course? Starts at $49.95
Upcoming Live eLearning Classes
There are currently no upcoming Live eLearning classes. Please contact us if you would like us to schedule a class.
Class Description
Class Overview
This Virtual Communication for Managers training class provides managers with an understanding of virtual communications and how to use technology to communicate with staff members who are never, or seldom, seen in a traditional office setting.
Class Goals
- Learn to address the communication challenges of working with employees who you may never see.
- Learn the strengths and weaknesses of the various tools available.
- Learn how to use the media appropriately and efficiently.
- Compare and contrast various categories of mediated communication.
- Select the best methods of virtual communications.
- Define a set of courtesies and protocols for the primary forms of mediated communication.
- Explore ways to bring staff together for discussion, decision making, and group activities.
Class Outline
- Virtual Communication Basics
- The Communication Model
- The Sender
- The Receiver
- The Message
- Feedback
- Noise
- Filters
- Media
- The Importance of Communication
- Water Cooler Communication
- The Impact of Miscommunication
- The Communication Model
- Types of Communication
- Synchronous and Asynchronous Communications
- Synchronous Communication
- Asynchronous Communication
- Broadcasts and Exchanges
- Casual and Formal Communications
- Relationships
- Formal Communication
- Casual Communication
- Composition
- Secure and Unsecure Communications
- Synchronous and Asynchronous Communications
- Types of Media
- The Fundamentals of Media
- Media and Senses
- Communication and Media
- Text-based Media
- Audio-based Media
- Graphics and Imagery
- Haptics
- Combined Media
- The Fundamentals of Media
- Selection Criteria
- Assessing the Audience
- Natural Communication Mode
- Receiver Capabilities
- Access and Availability
- Number of Participants
- Assessing the Message
- Message Length
- Message Complexity
- Interactivity
- Privacy and Security Considerations
- Urgency
- Technical Considerations
- Mediated Systems
- Underlying Transmission
- Multimedia
- Layering Media
- Selecting Media
- Assessing the Audience
- Media Issues
- Overcoming Transmission Issues
- Making a Connection
- Bandwidth and Interference Issues
- Overcoming Compatibility Issues
- File Formats
- Version Issues
- Hardware
- Overcoming and Preventing Problems
- Malware Protection
- Protection
- Creating a "Plan B"
- Overcoming Transmission Issues
- Group Communication
- Avoiding Hallway Decisions
- The Art of Group Facilitation
- Promoting Quality Communication
- Encouraging Participation
- Discouraging Control
- Minimizing Disruptions
- Time Management
- Using a Parking Lot
- Proactively Avoiding Problems
Class Materials
Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.
Technical Requirements
Our computer technical requirements and setup process is easy, with support just a click away.
Client Success
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Locations
- Where We've Trained
- We have trainers all over North America.
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Webucator is a Registered Education Provider (R.E.P.) approved by PMI to issue professional development units (PDUs) for our training courses.