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Learning to Work as a Team

Delivery Options

Upcoming Live eLearning Classes

There are currently no upcoming Live eLearning classes. Please contact us if you would like us to schedule a class.

Class Description

Class Overview

This team building training course teaches students how to be effective team members. Students learn how to communicate effectively, adapt to various personality styles, overcome common problems, work on aspects of verbal and nonverbal communication, create a supportive team environment, understand the source of team conflict, and employ different conflict resolution styles. Course activities also cover resolving conflict, avoiding the negative consequences of conflict, maximizing real benefits, reaching consensus, and making positive contributions to team decisions.

Class Goals

  • Learn to be an effective team member.
  • Learn to communicate effectively.
  • Learn to adapt to various personality styles.
  • Learn to overcome common problems.
  • Learn to create a supportive team environment.
  • Learn to understand the source of team conflict.
  • Learn to employ different conflict resolution styles.
  • Learn to reach consensus.
  • Learn to make positive contributions to team decisions.

Class Outline

  1. Understanding team fundamentals
    1. Team fundamentals
    2. Team member roles
    3. Team goals
    4. Working together
  2. Communicating in teams
    1. Team communication
    2. Elements of communication
    3. Supportive and effective communication
  3. Communicating nonverbally and listening actively
    1. Nonverbal communication
    2. Verbal and nonverbal communication
    3. Active listening
    4. Skills of listening
    5. Use of questions
  4. Understanding conflicts
    1. Symptoms of conflict
    2. Nature of conflict
    3. Power play
  5. Resolving conflicts
    1. Resolve team conflicts
    2. Handle conflicts
    3. Styles of conflict resolution
  6. Making a decision
    1. Collective decisions
    2. Team decision
    3. Decision making methods
  7. Umderstanding consensus method
    1. Consensus process
    2. Initiate a consensus process
    3. Overcome consensus challenges

Class Materials

Each student in our Live Online and our Onsite classes receives a comprehensive set of materials, including course notes and all the class examples.

Technical Requirements

Our computer technical requirements and setup process is easy, with support just a click away.

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