Business Management Training

This Working with Difficult People training class teaches students to recognize... (More) and address situations with peers, staff, and supervisors that result from problematic behavior. Students will be introduced to strategies that proactively set the stage for a problem-free work environment and minimize the negative impact of difficult behaviors. Students will discover tools and techniques that promote realistic expectations, maintain a peaceful working environment, encourage constructive feedback, and help resolve conflict when it arises.

This Managing Business Risk training course will help students identify... (More) special risk-management considerations for specific types of businesses and industries. It will also help students develop a strategic approach to risk, which, when understood across the organization, with commitment at the very highest level, can enhance a company's competitive advantage and contribute to the company's value. The open, modular-style manual is designed for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the intricacies of managing business risk.

This Business Problem Solving training course teaches students the fundamentals... (More) of solving business problems. This course introduces students to the need for problem solving, ineffective responses to problems, the elements of an effective solution, and the skills needed for effective problem solving. Students will also learn how to avoid inappropriate responses to problems, identify types of problem solvers, overcome barriers to problem solving, and identify phases of the problem-solving process. The course also covers the process for generating solutions and a method for prioritizing problems, the ability to identify a problem's root causes, develop and implement an effective solution, track the success of your solution, and define multiple analysis techniques and different methods to reach conclusions. Students also learn about logical and creative thinking, quantitative and qualitative analysis techniques, reasoning, and conclusions.

Good time management is the stress-reducing oxygen you need to achieve excellence... (More) in everyday life. It is about focusing on the right thing and doing it right. When you become goal oriented you will find yourself managing your time more effectively. Hence, goal setting is one of the most important time management techniques. Living without a goal is like being in a hydroplane situation, a condition in which a loss of traction between the tires of a vehicle and the road surface leads to skidding of the vehicle. An authentic goal is the positive traction that helps you move forward in the right direction. Don't let your time just skid away; gain control by setting meaningful goals. This course will help you set goals that are your own and help you use leading-edge strategies to bring them to culmination.

This diversity training course covers diversity in the workplace for employees,... (More) supervisors, team leaders and managers. Students will learn what diversity is and how it influences their relationships with others, and how to differentiate between-and overcome-stereotyping, prejudice, and discrimination. Students learn how communication skills help in managing a diverse workforce and how diversity influences relationships between co-workers.

This Business Ethics training course introduces students to the fundamentals... (More) of business ethics. Students learn about the decision-making process to solve ethical dilemmas, understanding barriers and consequences when making ethical decisions, and the process for blowing the whistle when unethical situations arise. Course activities also cover identifying common managerial ethical issues, being proactive with ethical issues, addressing subordinates' ethical issues, identifying causes of unethical behavior, recognizing unethical behavior, and ending unethical behavior in the workplace. Students will also learn about organizational ethical principles, and the four categories of corporate social responsibility. Finally, students will learn how to develop a code of ethics and execute an internal ethical audit.

This change management training course teaches students how to develop the... (More) skills to proactively address change and meet the challenges of transition in the workplace. Students will work with various employees to overcome the problems encountered when making changes in your organization. Students will also learn how to develop the ability to effectively handle organizational changes by examining the transition process and understanding their own, and others, needs and responses to each phase.

This Strategic Decision Making training course teaches students how to plan,... (More) frame, and research decisions. Students learn how to define decisions, apply appropriate decisions frames, avoid overconfidence, deal with uncertainty, generate options and select the best one, develop numerous high-quality options, evaluate the options and make a final choice, review and learn from experience, identify optimal decision outcomes, and identify and manage linked decisions, Students will also learn how an organization can benefit from employing strategic decision-making techniques, and how to use decision-making strategies to improve negotiation skills.

This Running Effective Meetings training course teaches students about planning,... (More) participating in, and concluding successful meetings. Students learn how to establish the purpose and agenda of a meeting, facilitate participants' progress toward the meeting goals, improve their leadership abilities, facilitate situation analysis, brainstorming, and decision making, foster creative thinking, manage conflict among meeting participants. Course activities also cover building a positive climate during a meeting and following best practices of verbal and nonverbal communication.

This team building training course teaches students how to be effective... (More) team members. Students learn how to communicate effectively, adapt to various personality styles, overcome common problems, work on aspects of verbal and nonverbal communication, create a supportive team environment, understand the source of team conflict, and employ different conflict resolution styles. Course activities also cover resolving conflict, avoiding the negative consequences of conflict, maximizing real benefits, reaching consensus, and making positive contributions to team decisions.