FAQS: Instructor-led Online Classes

How are your Instructor-led Online Courses delivered? Do you use Web conferencing software?

Webucator's public classes are delivered using WebEx, a state-of-the-art Web communication platform. To participate in our classes, all you need is a Web browser with a high-speed internet connection.

Please verify you meet the WebEx software requirements. You can also conduct a test to ensure your computer is set up with the appropriate tools to participate in our courses.

http://www.webex.com/lp/jointest

If you have any trouble with setting up WebEx, please send us a Support Request and we'll contact you directly.

Although our classes use Voice over IP (VoIP), there may be a technical need to switch all students over to a telephone conference call. We recommend that you have a phone headset or speaker phone available in addition to the headset provided to you by Webucator.

What speed and type of Internet Connections work with the Instructor-led Online Courses?

Essentially, the faster your Internet Connection, the better. Our courses require a wired broadband connection, e.g. Cable, DSL, T1, etc. Wireless connections are not recommended.

Are Webucator's courses compatible with both Windows and Macintosh?

Our online learning environment, WebEx, is compatible with both Windows and Intel Macintosh. WebEx is not compatible with PowerPC Macintosh computers. However, some of our classes require Windows. Please review the setup instructions for your class for more information.

Is WebEx Compatible with Windows 8?

Windows 8 is supported by WebEx when using a browser in the classic desktop mode.

1. Go to the start screen 2. Click on the "Desktop" tile 3. Click on the Internet Explorer icon to launch Internet Explorer in the classic desktop mode. You can also use any other supported browser in Windows 8.

Do you have instructions to follow so I can prepare my computer for class?

We certainly do! Go to your class list and complete each step to ensure you are ready for your Instructor-led Online class.

How do I setup my new headset?

Most computers are configured to allow you the use of audio output. However, you may need to adjust your audio settings to allow audio input as well as audio output. Windows users will need to plug both the microphone and earphone plugs into their PC.

Mac users will only use the earphones provided by Webucator for listening. and will choose to use the built-in microphone when connecting to WebEx.

These instructions should help you configure your audio settings in both Windows and Mac operating systems:

• Configuring Your Microphone In Windows 7
• Configuring Your Microphone In Windows Vista
• Configuring Your Microphone In Windows XP
• Configuring Your Microphone In Mac OS X

Testing my Microphone in WebEx

If you want to make sure that your microphone is working WebEx, please contact WebEx technical support 24/7 at: 1-866-229-3239.

My microphone just doesn't seem to work. What should I do?

If your microphone is not working, please contact WebEx technical support 24/7 at: 1-866-229-3239.

My Microsoft Official Curriculum course indicates that there is a companion CD and it is missing

Microsoft Official Curriculum course companion CDs are being delivered online now. You can download the companion CD content here.

Dual Monitors

Although not required, Webucator recommends that you use dual monitors when taking our Instructor-led Online classes. This will enable you to work on one monitor while viewing your instructor's computer screen on the second monitor. If you do not have dual monitors you will still be able to take and enjoy our classes.