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Communicating with Power eLearning Course

Communicating with Power eLearning Course Series (9 hours)

Most people's jobs include working with a lot of people who are coworkers from across the company (or even from other companies). Many times, doing your job properly depends upon other people doing the things or having the information you need. How can you persuade, influence, and inform other people in ways that will make things happen? This series will talk about how to spark action and motivation from others, especially ones who are not in a direct line of command with you.

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  • Learn online with these interactive online courses.
  • Affordable Pricing (Only $42.95 for the complete series)
  • A full year to complete the courses
  • Retake the courses as many times as you like
  • Measure your progress with assessment tests after each course
  • Earn completion certificates after passing each assessment test

1. Communicating with Power:1 Elements of Powerful Communication (Time: 1 hours)

This eLearning course covers basic communication skills and focuses on persuasive communication. More specifically, it covers the interaction of the three basic elements of communication: the communicator, the audience, and the subject.

Course Objectives

  • Identify the three basic elements of communication
  • Use the communication triangle
  • Define types of communication and points-of-view
  • Generate a measurable goal statement
  • Create a detailed portrait of your audience
  • Analyze your audience

Course Topics

  • Communication basics
  • Persuasive communication

2. Communicating with Power:2 Persuasive Appeals (Time: 1 hours)

This eLearning course covers constructing a persuasive communication using an emotional, character, or logical appeal. More specifically, it covers constructing an emotional appeal to alter your audience's feelings, developing a character appeal through credentials, performance, excellence, and principles, as well as creating a logical appeal using a major premise, minor premise, and conclusion.

Course Objectives

  • Describe the three types of persuasive appeals
  • Construct an emotional, character, or logical appeal
  • Determine when each appeal type is most appropriate

Course Topics

  • Emotional appeals
  • Character appeals
  • Logical appeals

3. Communicating with Power:3 Modes of Persuasion (Time: 1 hours)

This eLearning course covers two different modes of persuasion: face-to-face and written communication. More specifically, it covers how to plan and deliver persuasive communications in person and in writing. It also covers when each mode of persuasion is most appropriate.

Course Objectives

  • Identify key elements of face-to-face and written persuasive communication
  • Use the LANCC method for persuasive face-to-face communication
  • List pros and cons of both forms of persuasive communication
  • Describe different types of persuasive written communication
  • Compose a persuasive written document

Course Topics

  • Persuasive face-to-face communication
  • Persuasive writing

4. Communicating with Power:4 Active Listening (Time: 2 hours)

This eLearning course covers basic listening skills and focuses on active listening. More specifically, it covers the ways effective listeners prepare for active listening exchanges and the behaviors they exhibit while listening.

Course Objectives

  • Describe the different ways people listen
  • Define active listening
  • Identify and respond to physical barriers and personal filters that impair active listening
  • Describe the traits and practices of active listening

Course Topics

  • Types of listening
  • Preparing for active listening
  • Listening actively

5. Communicating with Power:5 Resolving Conflict (Time: 2 hours)

This eLearning course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.

Course Objectives

  • Differentiate internal and external conflict
  • Describe common types of external conflict in the workplace
  • Identify instinctive responses to conflict
  • Identify strategic responses to conflict
  • Identify guidelines for developing a conflict resolution process
  • List the benefits of an established conflict resolution process

Course Topics

  • Understanding conflict
  • Responding to conflict
  • Resolving conflict constructively

6. Communicating with Power:6 Negotiation (Time: 2 hours)

This eLearning course covers communication skills and focuses on negotiation. More specifically, it covers the ways that negotiation is both an art and a science, the qualities of assertive negotiators, and the steps of the negotiation process.

Course Objectives

  • Identify ways that negotiation is like a science
  • Identify ways that negotiation is like a form of art
  • Identify common traits embodied by assertive negotiators
  • Identify the steps of the negotiation process

Course Topics

  • Understanding negotiation
  • Negotiating assertively
  • The negotiation process
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