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Effective Business Communication eLearning Course

Effective Business Communication eLearning Course Series (11 hours)

This series teaches the writing skills learners will need to effectively communicate in a business setting. They'll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.

Self-Paced Effective Business Communication eLearning Course Benefits

Only $42.95

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  • Learn Effective Business Communication online with these interactive online Effective Business Communication courses.
  • Affordable Pricing (Only $42.95 for the complete series)
  • A full year to complete the Effective Business Communication courses
  • Retake the Effective Business Communication courses as many times as you like
  • Measure your progress with assessment tests after each course
  • Earn completion certificates after passing each assessment test

1. Effective Business Communication:1 The Planning Worksheet (Time: 1 hours)

After taking this course, the learner will be able to use a Planning Worksheet to analyze the needs and restrictions of a writing task.

Course Objectives

  • Describe the benefits of using a planning worksheet
  • Determine the basic prerequisites of your business communication
  • Identify the audience of your business communication
  • Decide the format, style, order, and attachments of your business communication

Course Topics

  • Initial Analysis
  • Audience Analysis
  • Presentation Analysis

2. Effective Business Communication:2 Writing Skills (Time: 2 hours)

This eLearning course will help you improve your business writing skills by choosing appropriate words, building effective sentences, and identifying and correcting common sentence faults.

Course Objectives

  • Identify the five qualities of effective words
  • Identify the rules of correct word usage
  • Identify the guidelines for nondiscriminatory language
  • Build effective sentences
  • Recognize and correct common sentence faults
  • Design paragraphs successfully

Course Topics

  • Five qualities of effective words
  • Rules of correct word usage
  • Guidelines for nondiscriminatory language
  • Building effective sentences
  • Common sentence faults
  • Paragraph design

3. Effective Business Communication:3 Patterns of Development (Time: 1 hours)

After taking this course, you will be able to organize business writing into specific patterns, depending on the type of information you want to communicate.

Course Objectives

  • Define each informative prose pattern
  • List business applications for each pattern
  • Provide examples of each informative prose pattern

Course Topics

  • Narration
  • Causal analysis
  • Persuasion
  • Description and definition
  • Comparison/Contrast
  • Classification
  • Process analysis

4. Effective Business Communication:4 Letters (Time: 2 hours)

The course discusses standard letter parts and letter formats. This course talks about planning a correspondence, and the words, sentences, and paragraphs used when creating an effective letter. It also discusses the block and modified letter formats and how they differ. Finally, this course presents how to write letters that convey neutral or positive news, as well as how to write negative news letters with tact and courtesy.

Course Objectives

  • List the acceptable letter-writing formats
  • Discuss three categories of letters
  • Determine which style of writing is best for a particular situation
  • Write neutral, positive, negative, and persuasive letters

Course Topics

  • Parts of a letter
  • Letter formats
  • Neutral and positive news
  • Negative news
  • Persuasive letters
  • Sales letters

5. Effective Business Communication:5 Memos, E-Mail and Other Communications (Time: 1 hours)

This eLearning course discusses memos, proposals, press releases, e-mails, and faxes.

Course Objectives

  • Discuss memos
  • Explain proposals
  • Create a press release
  • Describe e-mail and faxes

Course Topics

  • Memos
  • Proposals
  • Press releases
  • E-mail and fax

6. Effective Business Communication:6 Reports (Time: 1 hours)

After taking this course, you will be familiar with the general characteristics and acceptable formats of formal, informational, analytical, and persuasive reports.

Course Objectives

  • Describe the general characteristics of formal reports
  • Describe acceptable formats of reports
  • Explain how formal, informational, analytical, and persuasive reports should be organized

Course Topics

  • Characteristics of reports
  • Formal reports
  • Informational reports
  • Analytical reports
  • Persuasive reports

7. Effective Business Communication:7 Documentation (Time: 3 hours)

In this course, you will learn how to write clear, concise documentation. You will be able to effectively plan your documentation project and decide what information to include. This course also discusses the proper parts of a document, the editing process, and the preparation of your document for production and distribution.

Course Objectives

  • Understand the importance of planning your projects
  • Select information relevant to your audience
  • Identify and set up the standard sections of a document
  • List the four rules of producing effective documentation
  • Use charts, graphs, and tables to illustrate steps in the procedures you are documenting
  • Choose the best formatting characteristics for your documentation project

Course Topics

  • Planning the project
  • Gathering information
  • Organizing information
  • Producing document parts
  • Writing your documentation
  • Writing and editing drafts
  • Finalizing your document
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