The instructor was very knowlegeable and very effective in communicating that knowledge. The class was well-paced... More Testimonials »

Dealing with Difficult People eLearning Course

  1. Overview
  2.  | 
  3. Catalog
  4.  | 
  5. Packages
  6.  | 
  7. Benefits
  8.  | 
  9. FAQs
  10.  | 
  11. Try Free
  12.  | 
  13. Cancellation
  14.  | 
  15. Login
  16.  | 
  17. Support
Click here for Microsoft Official Curriculum eLearning courses

Dealing with Difficult People eLearning Course Series (8 hours, 16 minutes)

This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

Self-Paced Dealing with Difficult People eLearning Course Benefits

Only $42.95

12-month subscription!

Register Now

  • Learn Dealing with Difficult People online with these interactive online Dealing with Difficult People courses.
  • Affordable Pricing (Only $42.95 for the complete series)
  • A full year to complete the Dealing with Difficult People courses
  • Retake the Dealing with Difficult People courses as many times as you like
  • Measure your progress with assessment tests after each course
  • Earn completion certificates after passing each assessment test

1. Dealing with Difficult People:1 Managing Against the Odds (Time: 0 hours, 16 minutes)

This eLearning course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.

Course Objectives

  • Become familiar with the topics shown here:

Course Topics

  • How do you know there is a problem?
  • Why are difficult employees being difficult?
  • What is the biggest mistake we make in dealing with difficult employees?
  • What are the first steps in dealing with difficult employees?
  • How can you handle conversations with the difficult employee?
  • When is discipline or dismissal required?
  • What can you do if nothing else works?

2. Dealing with Difficult People:2 Consideration (Time: 2 hours)

After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as interpersonal issues of respect and courtesy.

Course Objectives

  • Clarify a situation involving inconsiderate behavior
  • Qualify your acceptance of a difficult behavior after weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that inconsiderate behavior causes

Course Topics

  • Your Subordinate
  • Your Co-workers
  • Your Supervisor

3. Dealing with Difficult People:3 Attitude (Time: 1 hours)

This eLearning course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving them.

Course Objectives

  • Clarify a situation involving an attitude problem
  • Qualify the attitude problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that attitude issues cause

Course Topics

  • Your subordinate
  • Your co-worker
  • Your boss

4. Dealing with Difficult People:4 Trust (Time: 1 hours)

This eLearning course provides an overview of problems that arise from trust issues in the workplace. After taking this course, you will be able to identify key causes of trust problems in the workplace and outline thoughtful, effective strategies for resolving them.

Course Objectives

  • Clarify a situation involving a trust problem
  • Qualify the trust problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that trust issues cause

Course Topics

  • Your subordinate
  • Your co-worker
  • Your boss

5. Dealing with Difficult People:5 Power (Time: 1 hours)

This eLearning course provides an overview of problems that arise from power issues in the workplace. After taking this course, you will be able to identify key causes of power struggles in the workplace and outline thoughtful, effective strategies for resolving them.

Course Objectives

  • Clarify a situation involving a power issue
  • Qualify the power problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that power struggles cause

Course Topics

  • Your subordinate
  • Your co-worker
  • Your boss

6. Dealing with Difficult People:6 Communication (Time: 2 hours)

This eLearning course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.

Course Objectives

  • Clarify a situation involving a communication problem
  • Qualify the communication problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that miscommunications cause

Course Topics

  • Your subordinate
  • Your co-worker
  • Your boss

7. Dealing with Difficult People:7 Responsibility (Time: 1 hours)

This eLearning course provides an overview of problems that arise from responsibility issues in the workplace. After taking this course, you will be able to identify key causes of irresponsible behavior in the workplace and outline thoughtful, effective strategies for resolving them.

Course Objectives

  • Clarify a situation involving a responsibility problem
  • Qualify the responsibility problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that irresponsible behavior causes

Course Topics

  • Your subordinate
  • Your co-worker
  • Your boss
Quick Links
  1. Watch Presentation
  2. Free Demo
  3. Purchase Vouchers
  4. Partners
  5. Remote Courses
  6. Contact Us
  7. Sitemap
  8. Privacy Policy
Courseware
  1. Purchase Courseware
Client Success
  1. Independent Survey
  2. Client List
  3. Testimonials
Join The Team
  1. Learn how you can become a Webucator Trainer
  2. Career Opportunities
Locations
  1. Where We've Trained
  2. We have trainers all over North America.
Training Options
  1. Live eLearning Public Classes
  2. Private Training
  3. Self-Paced eLearning
Microsoft Partner
  1. Microsoft Certifications
  2. Certified Microsoft Courses
  3. Software Assurance Training Vouchers
Watch 3-minute Demo Video
of Live Online Training: Learn the benefits of online training with Webucator

Free Webinars

A Crash Course in CSS

Wed, 3/21 1:00 PM EST

Compare Webucator to leading Competitors
Microsoft Certified Learning Solutions

» Microsoft Certifications

» Certified Microsoft Courses

» Software Assurance Training Vouchers

Project Management Institute Partner

Webucator is a Registered Education Provider (R.E.P.) approved by PMI to issue professional development units (PDUs) for our training courses.

© Webucator, Inc. All rights reserved. | Toll Free: 1-877-932-8228 | From outside the USA: 315-849-2724| Fax: 315-849-2723